Summary
Overview
Work History
Education
Skills
Special Interests
Timeline
Generic

Christine Coakley

South Boston,MA

Summary

Highly organized Support Staff Member well versed in providing administrative and clerical support. Considered valuable team player and hardworking professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Concession Attendant

TD Garden
12.1996 - Current
  • Monitors and maintains inventory levels, handles currency, prepares food items and services large scale masses of customers.
  • Promptly handled all guest concerns, questions, and complaints to boost customer service ratings 100%
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stand.
  • Boosted sales of featured items by creating visually appealing displays and upselling promotional products.
  • Participated in weekly staff meetings to discuss performance goals, operational improvements, and upcoming events or promotions.
  • Ensured accurate cash handling by reconciling drawer at end of each shift.
  • Managed time effectively during busy periods by prioritizing tasks according to urgency and importance.
  • Kept detailed records of daily sales transactions for accurate reporting purposes.
  • Assisted in inventory management, tracking stock levels and placing orders for necessary supplies.
  • Demonstrated adaptability by quickly adjusting to changing demands or special event requirements as needed.
  • Provided exceptional customer service through attentive listening skills and prompt problem resolution.
  • Monitored inventory levels closely, preventing shortages of popular items during peak event times.
  • Addressed customer concerns or complaints professionally, resolving issues promptly to maintain positive relationships.
  • Maintai clean and organized workspace, ensuring food safety standards were met at all times.
  • Stayed up-to-date on menu offerings and pricing changes to accurately inform customers and promote sales effectively.
  • Supported team efforts during large-scale events by seamlessly transitioning between multiple roles and responsibilities as needed.
  • Collaborated with team members to ensure timely delivery of concession items during peak hours.
  • Used cash register to tender change and process cash and credit card payments.
  • Consistently provided friendly service to promote better customer engagement.
  • Maintained clean, organized workspace according to operational standards.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Responded to customer complaints to help resolve issues.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Communicated stand offerings and answered guest questions regarding orders.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
  • Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
  • Prepped food items for later use to save staff time during busy hours.
  • Cooked and packaged large batches of food prepared to order or kept hot until needed.
  • Promptly handled all guest concerns, questions, and complaints to boost customer service 100%.
  • Prepared food orders within 5-minute period.
  • Loaded perishable items into climate-controlled coolers to prevent food spoilage.
  • Reconciled receipt totals with cash and credit payments to address shortages with staff members.
  • Trained 10 new employees and volunteers to operate cash register and properly prepare food.
  • Used Appetize to keep running inventory of supplies.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stand.
  • Adhered to health department regulations by regularly cleaning equipment, utensils, countertops, and storage spaces.
  • Trained new employees on proper food handling procedures, cash register operations, and customer service expectations.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stand.
  • Ensured accurate cash handling by reconciling drawer at end of each shift.
  • Maintained clean and organized workspace, ensuring food safety standards were met at all times.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Promptly handled all guest concerns, questions, and complaints to boost customer service ratings 100%
  • Prepared food orders within5-minute period.

Principal Clerk and Typist Building and Structures

The City of Boston Inspectional Services Department
01.2017 - Current
  • Assists Inspectors with Violations
  • Answer Phones and Inquiries
  • Maintain Files and records
  • Data entry
  • Prepares forms, files and reports for processing, storage, or forwarding
  • Prepare violations for court.
  • Accurately typed 25 words per minute with no errors.
  • Managed incoming and outgoing correspondence, ensuring prompt delivery and accurate categorization within appropriate communication channels.
  • Supported budget administration by tracking expenses, processing invoices, and assisting with financial reporting as needed.
  • Coordinated complex scheduling and calendar management for leadership team, resulting in increased productivity and time management.
  • Managed incoming and outgoing correspondence, ensuring prompt delivery and accurate categorization within the appropriate communication channels.
  • Contributed to the successful completion of major projects by providing logistical support and coordinating resources as necessary.
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Provided exceptional customer service, resolving inquiries promptly and professionally while maintaining strict confidentiality of sensitive information.
  • Collaborated with cross-functional teams on various projects, contributing to overall success through effective communication and task management.
  • Maintained accurate records by diligently entering data into relevant databases, minimizing errors or discrepancies within the system.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Typed official correspondence and reports from handwritten notes and other information sources.
  • Reduced errors in typed materials with thorough proofreading skills and attention to detail.
  • Collaborated with team members to complete projects on time, ensuring high-quality work.
  • Accurately typed25 words per minute with no errors.
  • Consistently met deadlines for typed reports, contributing to a productive work environment.
  • Checked completed work for proper spelling, grammar, punctuation, and format.
  • Researched online and offline sources to obtain information for official documents or correspondence.

Support Staff

Gavin Foundation
08.2014 - 01.2019
  • Assists program director in overall operations of program
  • Supervises program residents
  • Deals with substance abuse treatment and rehabilitation
  • Ensures safety of residents (physical and emotional)
  • Provides crisis intervention when necessary
  • Maintains policies and documents.
  • Organized and maintained filing systems to ensure easy access to important documents.
  • Explained product features and benefits to promote sales and increase revenue.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Program Assistant

The City of Boston Curley Community Center
03.2015 - 01.2017
  • Assists in overall operations of Curley Center
  • Deals with memberships, teacher coverage, data collection and financial transactions
  • Answers phones, greets members and acts as point person for all inquiries.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Supported planning and coordination of Gym program and associated activities.
  • Created and updated records and files to maintain document compliance.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Increased customer service success rates by quickly resolving issues.

Massage Therapist

Fagan Chiropractic (Muscular Therapy of Boston)
05.2006 - 07.2009
  • Performed various massage techniques including deep tissue and relaxation massages.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
  • Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
  • Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Strengthened relationships with clients through active engagement in their health goals outside of massage sessions via social media or email communications.
  • Streamlined appointment scheduling process, resulting in increased efficiency for both therapists and clients.
  • Improved overall client well-being with customized aromatherapy blends during massage sessions.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Administered Swedish, deep tissue and sports massage techniques.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Performed aroma therapies and specialized relaxation techniques.
  • Researched new massage techniques and treatments.
  • Prepared oils and lotions for massages.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Assessed clients to determine appropriate massage techniques to apply.
  • Developed customized massage programs to meet unique requirements.

Probation Department Intern

South Boston District-Court
10.1999 - 12.2002
  • Processed reports, recorded payments of fines and made sure all paperwork was in accordance with regulation
  • Dealt with high levels of confidential materials.
  • Maintained accurate records of all departmental files and documents, ensuring easy access to information when needed.
  • Assisted in project management for successful completion of department initiatives and goals.
  • Handled sensitive information with discretion while maintaining confidentiality at all times.
  • Provided administrative support to supervisors and colleagues, ensuring smooth running of daily operations.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Supervisor/ Pharmacy Technician

Osco Drug
01.1999 - 11.2002
  • Monitored and maintained inventory levels, handled purchasing and scheduling of personnel
  • Supervised employees and performed reconciliation of all employee's draws and deposits
  • Processed prescriptions and insurance forms, dispensed medications, transcribed patients' profiles, medical orders and physician request orders
  • Dealt with high levels of confidentiality.
  • Coordinated verification and filling of more than 80 daily prescriptions in high-volume Retail pharmacy environment.

Education

Massage Therapy Diploma -

Bryman Institute
Brighton, MA
03.2005

Bachelor of Science - Criminology and Law

Suffolk University
Boston, MA
05.1999

Associate Degree - Criminal Justice

Bunker Hill Community College
Boston, MA
05.1990

Skills

  • Proficient in Microsoft and Mac applications Customer Service,
  • Data entry proficiency
  • Policy Enforcement
  • Document Management
  • Scheduling and Planning
  • File and database management
  • Administrative Support
  • Schedule and calendar management
  • Database entry
  • Quality Control
  • Relationship Building
  • Cash Management
  • Filing systems
  • Customer Satisfaction
  • Cash Handling
  • Record Keeping Expertise
  • Mail handling
  • Prioritization
  • Telephone Etiquette
  • File Maintenance
  • Mail Sorting
  • Processing mail
  • Administrative tasks
  • Calendar Management
  • Point of sale operation
  • Information Security
  • Operations Support
  • Record preparation
  • Problem-Solving
  • Driver correspondence
  • Attention to Detail
  • Flexible and Adaptable
  • Team Collaboration
  • Customer Communication
  • Document Review
  • Data Recording
  • Staff Supervision
  • Inventory Assessment
  • Records Maintenance
  • Office Machine Operation
  • Data Gathering
  • Office Supply Management
  • Outgoing Mail Preparation
  • Information Processing
  • Regulatory Compliance
  • Google Drive
  • Switchboard Operation

Special Interests

  • Children's causes and activities
  • Volunteering for non-profits
  • Fundraising and politics

Timeline

Principal Clerk and Typist Building and Structures

The City of Boston Inspectional Services Department
01.2017 - Current

Program Assistant

The City of Boston Curley Community Center
03.2015 - 01.2017

Support Staff

Gavin Foundation
08.2014 - 01.2019

Massage Therapist

Fagan Chiropractic (Muscular Therapy of Boston)
05.2006 - 07.2009

Probation Department Intern

South Boston District-Court
10.1999 - 12.2002

Supervisor/ Pharmacy Technician

Osco Drug
01.1999 - 11.2002

Concession Attendant

TD Garden
12.1996 - Current

Massage Therapy Diploma -

Bryman Institute

Bachelor of Science - Criminology and Law

Suffolk University

Associate Degree - Criminal Justice

Bunker Hill Community College

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Christine Coakley