Christine Cruz

-Schedule patients for interventional procedures

-Obtain prior authorization from insurance companies

-Check patients in and out of the office

-Assist patients and doctors via the phone

-Organize hospital rounding schedule for the following day

-Billed hospital visits

-Ensure all patients are followed up in office after hospital stay

-Kept information confidential and followed HIPAA guidelines to maintain patient trust.

-Supported office staff and operational requirements with administrative tasks.

-Managed emergency calls, prioritizing responses based on severity and urgency.

-Operated radio communications systems to relay information to field units effectively.

-Coordinated with multiple agencies during critical incidents to streamline operations.

-Maintained accurate records of calls received, ensuring compliance with departmental standards.

-Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.

-Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.

• Oversaw daily operations to ensure high-quality customer service and efficient workflows.
• Developed staff training programs to enhance team performance and service standards.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Coordinated marketing initiatives to increase community engagement and drive sales growth.