Christine DeGonda
Coon Rapids,MN
Summary
Dynamic Home Care Coordinator with a proven track record at Home Instead, excelling in client advocacy and healthcare systems navigation. Enhanced patient satisfaction through effective scheduling and streamlined care processes, significantly reducing wait times. Committed to professionalism and ethics, fostering strong interdisciplinary collaboration to improve overall service delivery.
Overview
16
16
years of professional experience
Work History
Home Care Coordinator
Home Instead
11.2022 - 04.2024
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
- Played an active role in the development and implementation of company-wide initiatives aimed at enhancing overall care coordination processes.
- Communicated with patients, ensuring that medical information was kept private.
Clinical Coordinator
Apple Tree Dentistry
Coon Rapids, MN
08.2008 - 11.2022
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
Education
Certificate - Medical Receptionist
Anoka Technical College
Anoka, MN03.1995
Skills
- Scheduling and staffing
- Professionalism and ethics
- Healthcare systems navigation
- Client advocacy
Timeline
Home Care Coordinator
Home Instead
11.2022 - 04.2024
Clinical Coordinator
Apple Tree Dentistry
08.2008 - 11.2022
Certificate - Medical Receptionist
Anoka Technical College