CHRISTINE DEMATOS
Certified Medical Assistant
Enfield,CT
Summary
With ten years of devoted healthcare expertise, the certified medical assistant has developed a specialization in lead care coordination. Acknowledged for her outstanding multitasking abilities, smart and proactive approach, and sophisticated critical thinking. Extremely well-organized, always on time, and with a track record of successfully leading interdisciplinary teams, organizing and carrying out patient care, and bringing about notable improvements. renowned for providing exceptional patient care, increasing operational effectiveness, and fostering corporate success. a resolute leader and creative problem solver who is ready to use experience to promote business expansion and attain excellence in healthcare service.
Healthcare professional skilled in managing patient access and administrative tasks. Proven ability to streamline patient registration and enhance overall patient experience. Collaborative team player committed to achieving results and adapting to changing needs. Expertise in patient scheduling, insurance verification, and communication.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Patient Access Coordinator
Optum
Farmington, CT
02.2025 - Current
- Provided compassionate service to patients and their families during difficult times, addressing concerns promptly and offering assistance as needed.
- Participated in continuous improvement initiatives, collaborating with team members to identify areas of opportunity and develop plans for enhancement.
- Ensured compliance with regulatory requirements by maintaining accurate records of all financial transactions related to patient accounts.
- Managed high volumes of inbound calls approximately 75 calls per day while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
Lead Care Coordinator
Optum at Home
Worcester, MA
07.2022 - 08.2024
- Carried out regular quality control inspections to ensure that strict safety procedures were being followed, improving patient safety and legal compliance.
- Ensured timely and accurate record-keeping for the best possible patient care by effectively transferring medical data from electronic medical records (EMR) to patient charts.
- Oversaw phone calls and appointment scheduling to improve clinic productivity and expedite the patient intake procedure.
- Worked together with members of a multidisciplinary team to provide individualized, superior treatment that was customized to meet the specific needs of each patient.
- Oversaw, developed, and provided mentorship to a group of Care Facilitators, encouraging a culture of ongoing enhancement and career advancement.
Medical Assistant IV
Baystate Medical Practices
Longmeadow, Massachusetts
01.2021 - 07.2022
- Helped medical professionals with minor surgical procedures, making sure that everything ran smoothly and in a sanitary atmosphere.
- Oversaw patient flow by professionally answering phones, setting up appointments, and greeting guests.
- To support effective clinic operations, I ordered medical supplies, kept inventory reports, and made sure exam rooms were supplied.
- Before every clinic session, patient charts were prepared and organized, which helped to create a more efficient and productive workflow.
- Pre-certification, pre-authorization, and insurance verification were carried out in order to expedite patient treatment and drug processing.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant III
Baystate Wing Hospital
Palmer, MA
07.2015 - 02.2021
- Thorough documentation, charting, transcription, and data entry in electronic health systems to guarantee accuracy in medical records.
- Patient flow was maximized by answering calls, setting up appointments, and creating a friendly and professional atmosphere for guests.
- Performed diagnostic tests on doctors' orders, such as audiograms, spirometry tests, and EKGs.
- Gathered and prepared patient samples for testing at the lab, making sure to properly identify and record everything.
- Kept the exam rooms neat and orderly, making sure they were stocked and ready for patient visits while abiding by HIPAA guidelines.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Some College (No Degree) - Medical Assistance
Springfield Technical Community College
Springfield, MA 09.2011 - 06.2013
Skills
Skills in Organization
Appointment scheduling
Patient registration
Strong organization
Healthcare
Patient education
Insurance verification
Certification
CMA - Certified Medical Assistant
Timeline
Patient Access Coordinator
Optum
02.2025 - Current
Lead Care Coordinator
Optum at Home
07.2022 - 08.2024
Medical Assistant IV
Baystate Medical Practices
01.2021 - 07.2022
Medical Assistant III
Baystate Wing Hospital
07.2015 - 02.2021
Some College (No Degree) - Medical Assistance
Springfield Technical Community College
09.2011 - 06.2013
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