Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SHARNECIA ADAMS

Tuscaloosa,Alabama

Summary

Experienced healthcare professional with strong background in ensuring efficient patient access and administrative processes. Proven ability to collaborate effectively with medical teams and adapt to changing needs. Skilled in managing patient records, scheduling, and providing exceptional customer service. Recognized for reliability and achieving results in high-pressure environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Access Coordinator

Envera Health
01.2024 - Current
  • Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
  • Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
  • Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.

Retail Sales Associate

T-Mobile
11.2022 - 01.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

ED Registrar

DCH Regional Medical Center
06.2021 - 09.2022
  • Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
  • Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Collected and processed co-payments and out-of-pocket charges using Epic EMR.
  • Ensured prompt resolution of discrepancies in patient accounts, working closely with billing specialists to address outstanding balances or payment issues.
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.

Front End Associate

Wal-Mart Supercenter
07.2018 - 03.2021
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Facilitated cash, check and credit transactions on cash register with 94% accuracy.
  • Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Paul W. Bryant High School
Cottondale, AL

No Degree - General Studies

Shelton State Community College
Tuscaloosa, AL
12-2026

Skills

  • HIPAA compliance
  • Strong organization
  • Insurance verification
  • Customer service
  • Problem-solving
  • Registration and admissions
  • Data entry
  • EMR
  • Interpersonal skills
  • Multitasking and organization
  • Medical terminology
  • Critical thinking

Certification

  • BLS License - 4/2025
  • Licensed Phlebotomy Technician - 4/2025
  • Certified Clinical Medical Assistant (CCMA) - 4/2025

Timeline

Patient Access Coordinator

Envera Health
01.2024 - Current

Retail Sales Associate

T-Mobile
11.2022 - 01.2024

ED Registrar

DCH Regional Medical Center
06.2021 - 09.2022

Front End Associate

Wal-Mart Supercenter
07.2018 - 03.2021

High School Diploma -

Paul W. Bryant High School

No Degree - General Studies

Shelton State Community College

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SHARNECIA ADAMS