Christine Eckerle
Hewlett,NY
Summary
Experienced and enthusiastic and friendly server with 25 years on and off. Skilled in providing excellent customer service, multi tasking and problem solving. Customer satisfaction is my number one priority. I am reliable, punctual and a true team player. I have demonstrated the ability to handle stressful situations calmly with sacrificing the level of customer service provided.
Overview
4
4
years of professional experience
Work History
Food Server
Bar Americano
Bellmore, NY
01.2024 - Current
- Greeted guests in a friendly and welcoming manner.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Informed customers of daily specials and menu changes.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Ensured that all restaurant safety guidelines were followed at all times.
- Followed proper cash handling procedures when accepting payments from customers.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Calculated charges, issued table checks and collected payments from customers.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
Server
American Waffle House
Seaford, NY
04.2022 - 01.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Massapequa Diner
Seaford, NY
06.2020 - 01.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
Education
Associate of Science - Business Administration And Management
Ashworth College
Norcross, GA05-2012
Skills
- Guest Relations
- Food handling
- Supply Restocking
- Safe Food Handling
- Cash Handling
- Service prioritization
- Order Verification
- Price memorization
- Relationship Management
- Point of Sale (POS) system operations
- Professional Attitude
- Order Taking
- Food station setup
- Dining customer service
- POS System Operation
- Menu knowledge
Timeline
Food Server
Bar Americano
01.2024 - Current
Server
American Waffle House
04.2022 - 01.2024
Server
Massapequa Diner
06.2020 - 01.2022
Associate of Science - Business Administration And Management
Ashworth College