Christine Ellis
Lancaster,PA
Summary
Highly organized and dependable business operations professional with more than 20 years of experience managing the day-to-day operations of flooring and home improvement businesses. Known for building strong customer relationships, coordinating projects from estimate to completion, and keeping busy operations running efficiently. Experienced in office management, scheduling, payroll, financial reporting, vendor relations, and customer service, with a hands-on approach and a commitment to delivering exceptional results.
Overview
25
25
years of professional experience
Work History
Office Manager/Project Manager
Solid Rock Flooring and Painting
Lancaster, PA
09.2006 - Current
- Answer multi-line phones and serve as the primary point of contact for customers.
- Schedule customer estimates and installation appointments.
- Research product costs and prepare detailed customer estimates.
- Provide pricing quotes and answer industry-related customer questions.
- Meet with customers to assist with product selection and design decisions.
- Order flooring, paint, and related materials from vendors.
- Coordinate installation schedules and adjust calendars as project needs change.
- Handle customer service concerns and professionally resolve escalated issues.
- Collect customer payments and maintain payment records.
- Follow up with customers after project completion and request online reviews.
- Process subcontractor payroll.
- Prepare monthly profit and loss reports.
- Manage vendor accounts and business bill payments.
- Maintain office filing systems and assist with tax preparation.
- Order office and business supplies.
- Assist with social media marketing and advertising.
- Conduct occasional job-site visits to monitor project progress.
- Coordinate work with two primary subcontractors on an ongoing basis and manage scheduling for as many as ten subcontractors when workload
Office Manager
Airbase Carpet Mart
Exton, PA
03.2001 - 10.2006
- Answer multi-line phones and serve as the primary point of contact for customers.
- Schedule customer estimates and installation appointments.
- Research product costs and prepare detailed customer estimates.
- Provide pricing quotes and answer industry-related customer questions.
- Order flooring for customer projects.
- Checked in and tracked inventory.
- Coordinate installation schedules and adjust calendars as project needs change.
- Handle customer service concerns and professionally resolve escalated issues.
- Collect customer payments and maintain payment records.
- Process subcontractor payroll.
- Maintain office filing systems.
- Order office and business supplies.
- Coordinate work with subcontractors on an ongoing basis and manage scheduling.
Education
High School Diploma -
Downingtown Senior High School
Downingtown05.1995
Skills
- Operations Management
- Office Management
- Customer Relationship
Management - Customer Service & Conflict Resolution
- Project Coordination
- Scheduling & Logistics
Coordination - Estimate Preparation &
Job Costing - Product Research & Material
Procurement - Vendor Management
- Subcontractor Management
- Payroll Processing
- Accounts Payable & Vendor
Bill Management
- Tax Preparation Support
- Budget & Cost Control
- Sales Support & Customer
Consultations - Product Selection & Design Assistance
- Administrative Support
- Inventory Management
- Social Media &
- Marketing Support
- Time Management &
Organization - Multitasking in Fast-Paced
Environments - Problem Solving
- Team Collaboration
Timeline
Office Manager/Project Manager
Solid Rock Flooring and Painting
09.2006 - Current
Office Manager
Airbase Carpet Mart
03.2001 - 10.2006
High School Diploma -
Downingtown Senior High School