Christine Ennis
Bradenton
Summary
Dynamic dental professional with extensive experience excelling in patient scheduling and insurance verification. Proven ability to enhance office efficiency and foster strong patient relationships through excellent communication and multitasking skills. Committed to delivering exceptional patient care while ensuring compliance with HIPAA standards.
Overview
30
30
years of professional experience
Work History
Dental Receptionist
Dr. Ginger Chasolen, D.D.S.
Sarasota, FL
04.2025 - 01.2026
- Led initiative for patient follow-up communications, fostering stronger relationships and satisfaction.
- Oversaw multi-line phone system operations, ensuring effective communication within the practice.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
Dental Office Manager
Monticciolo Family and Sedation Dentistry
Lakewood Ranch, FL
10.2024 - 04.2025
- Oversaw daily operations, ensuring efficient workflow and patient satisfaction.
- Implemented scheduling systems to optimize appointment management and reduce patient wait times.
- Managed billing processes, enhancing accuracy in insurance claims and patient payments.
- Trained and mentored staff on best practices in customer service and office protocols.
- Coordinated inventory management for dental supplies, maintaining optimal stock levels for uninterrupted service.
- Developed strategies to improve office efficiency, leading to streamlined administrative processes.
- Fostered a collaborative work environment, encouraging open communication among staff members to enhance team dynamics.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
Dental Receptionist
Little Town Smiles
Lakewood Ranch, FL
02.2023 - 05.2023
- Managed patient scheduling to optimize appointment flow and minimize wait times.
- Coordinated insurance verification processes to ensure timely claims and coverage accuracy.
- Streamlined patient check-in procedures, enhancing overall office efficiency and patient experience.
- Assisted in training new staff on office protocols and customer service best practices.
- Maintained electronic health records with attention to detail and compliance standards.
- Developed and implemented process improvements that increased front desk productivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Managed patient billing processes for timely, accurate payments.
Office Manager
Dr. Michael Ricciardi, D.D.S.
Staten Island, NY
08.2007 - 02.2023
- Managed scheduling and coordination of patient appointments and treatment plans
- Entered all Insurance information, verification, sent out insurance through electronic claims, and maintained all insurance follow-ups
- Implemented inventory management system for dental supplies, reducing waste
- Helped assist Doctor if assistant was out with all cosmetic, endo, and all surgical procedures
- Developed office protocols to enhance patient experience and satisfaction
- Streamlined billing processes, increasing accuracy of patient invoicing
- Trained new administrative staff on office procedures and software systems
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw daily office operations and ensured efficient workflow among staff
Lead Dental Assistant
Dr. Joseph Zona, D.D.S
Staten Island, NY
08.1995 - 06.2008
- Oversaw daily operations of dental procedures, ensuring compliance with safety and hygiene standards.
- Guided and developed junior dental assistants in clinical techniques and patient management practices.
- Optimized patient intake processes to enhance workflow efficiency within office operations.
- Collaborated with dentists to develop comprehensive treatment plans and facilitate complex procedures.
- Assisted with all perio surgical procedures, implant placements, bone grafting and sinus lifts.
Education
No Degree - Dental Hygiene
NY Technical College
Brooklyn, NYSkills
- Dental terminology
- Phone and email etiquette
- Excellent multitasking capability
- Appointment scheduling
- Payment processing
- Insurance verification
- Insurance billing
- Patient scheduling
- Front office management
- Treatment room setup
- Records management
- Patient services
- HIPAA compliance
- Billing procedures
- Office opening and closing
- Data entry
- Accounts receivable
- Dental radiography
- Electronic dental record (EDR)
- Dental staff support
- Financial plan options
- Patient flow management
Timeline
Dental Receptionist
Dr. Ginger Chasolen, D.D.S.
04.2025 - 01.2026
Dental Office Manager
Monticciolo Family and Sedation Dentistry
10.2024 - 04.2025
Dental Receptionist
Little Town Smiles
02.2023 - 05.2023
Office Manager
Dr. Michael Ricciardi, D.D.S.
08.2007 - 02.2023
Lead Dental Assistant
Dr. Joseph Zona, D.D.S
08.1995 - 06.2008
No Degree - Dental Hygiene
NY Technical College