Christine Esposito
West Islip,New York
Summary
Results-driven Dental Office Manager with proven expertise in treatment planning, insurance billing, and HIPAA compliance. Skilled in enhancing patient satisfaction and streamlining operations to drive practice profitability.
Overview
14
14
years of professional experience
Work History
Dental Office Manager
Maryanne N. Carletto, DDS, PC
Commack, NY
05.2017 - Current
- Streamlined appointment scheduling processes to enhance patient flow and minimize wait times.
- Managed dental supply inventory, ensuring optimal stock levels and timely ordering.
- Implemented electronic health record systems to improve patient data management and confidentiality.
- Trained and mentored junior staff in office protocols and customer service best practices.
- Developed patient communication strategies to increase satisfaction and retention rates.
- Coordinated insurance claims processing, ensuring accurate submissions and timely reimbursements.
- Analyzed operational workflows, identifying areas for efficiency improvements and cost reduction.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Dental Office Manager
Mitchell Shaw, DDS
Melville, NY
09.2012 - 04.2016
- Led team meetings to foster collaboration, address challenges, and promote a positive work environment.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Developed and enforced office policies to maintain high standards of patient care and confidentiality.
Education
High School Diploma -
Notre Dame Academy
Staten Island, NY06-1986
Skills
- Treatment Planning
- Dental software proficiency (Dentrix and Dexis)
- Insurance billing
- Schedule management
- Patient scheduling
- Patient relations
- HIPAA compliance
- Scheduling
- Electronic dental record (EDR)
Timeline
Dental Office Manager
Maryanne N. Carletto, DDS, PC
05.2017 - Current
Dental Office Manager
Mitchell Shaw, DDS
09.2012 - 04.2016
High School Diploma -
Notre Dame Academy