CHRISTINE FESTA
Edgerton,WI
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Mortgage Loan Processor
Inlanta Mortgage Inc
07.2014 - 10.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Communicated with originator and applicant concerning progress of loan file.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Processed mortgage loan applications accurately and successfully for over 20 years.
- Skilled at working independently and collaboratively in team environment
- Successfully closed average of 25 loans per month
Mortgage Documentation Specialist
Monona State Bank
04.2012 - 07.2014
- Worked with internal staff to process documents and sent for closing.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Set up and completed loan submission packages.
Residential Loan Coordinator
Associated Bank NA
10.2002 - 07.2011
- Submitted loan applications to underwriter for verification and recommendations.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Maintained strict confidentiality of bank records and client information.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Proved successful working within tight deadlines and fast-paced environment.
- Developed and maintained relationships with local real estate agents.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Skills
- Loan Paperwork
- Information Verification
- Financial Document Review
- Critical Thinking
- Calyx Point, Encompass and Meridian Link
- Desktop Underwriter & Loan Product Advisor
- Microsoft Office
- Processing Procedures
- Conventional and Government Lending
- Teamwork and Collaboration
Timeline
Mortgage Loan Processor
Inlanta Mortgage Inc
07.2014 - 10.2022
Mortgage Documentation Specialist
Monona State Bank
04.2012 - 07.2014
Residential Loan Coordinator
Associated Bank NA
10.2002 - 07.2011
Similar Profiles
Rashelle ShepardRashelle Shepard
Producing Branch Manager at Guild Mortgage, LLC (Inlanta Mortgage)Producing Branch Manager at Guild Mortgage, LLC (Inlanta Mortgage)
Nicole ZichNicole Zich
Branch Support Specialist at Novus Home MortgageBranch Support Specialist at Novus Home Mortgage
Steve JeppesenSteve Jeppesen
Mortgage Loan Officer at Novus Home MortgageMortgage Loan Officer at Novus Home Mortgage
Roy BuriRoy Buri
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
Aaron RorvigAaron Rorvig
Lead Sheet Metal Installer / Pipfitter at North American Mechanical Inc.Lead Sheet Metal Installer / Pipfitter at North American Mechanical Inc.