Summary
Overview
Work History
Education
Skills
Timeline
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Christine Fire

Austintown,OH

Summary

Dynamic Front of House Manager at Steamers Stonewall Tavern, skilled in guest relations and conflict resolution. Enhanced customer satisfaction through effective staff training and quality control, leading to reduced turnover rates. Proven ability to maintain health and safety standards while fostering a positive dining atmosphere.

Overview

16
16
years of professional experience

Work History

Front of House Manager

Steamers Stonewall Tavern
01.2018 - Current
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.

Server/Bartender/Front of House Manager

Upstairs Lounge Restaurant
05.2009 - 11.2018
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Education

Bachelor Of Administration - Marketing Management

Youngstown State University
Youngstown, OH

Skills

  • Guest relations
  • Conflict resolution
  • Staff management
  • Health and safety regulations
  • Staff supervision
  • Customer feedback analysis
  • Task delegation
  • Quality control
  • Order accuracy
  • Floor management
  • Restaurant maintenance
  • Team leadership
  • Customer service
  • Problem-solving
  • Sales and service-oriented
  • Commission-based sales
  • Add-on Sales
  • Sales and Upselling

Timeline

Front of House Manager

Steamers Stonewall Tavern
01.2018 - Current

Server/Bartender/Front of House Manager

Upstairs Lounge Restaurant
05.2009 - 11.2018

Bachelor Of Administration - Marketing Management

Youngstown State University

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Christine Fire