Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Floerke

Lakewood,Ohio

Summary

Customer-oriented [Job Title] committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over [Number] calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic [Job Title] with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

37
37
years of professional experience

Work History

Service Over Sales-President and Treasurer

Service Over Sales
12.1986 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Registered Nurse

Cleveland Clinic-main
09.2020 - 06.2023
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.

Registered Nurse

Cleveland Clinic-main
06.2018 - 09.2020
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Managed care from admission to discharge.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.

Education

High School Diploma -

Arthur Hill High School
Saginaw, MI

Associate of Applied Science - Nursing

Delta College
Bay City, MI

Bachelor of Arts - Business

Baldwin Wallace
Cleveland, OH

Certifications in Health Coaching, AndLife Coachin - Coach

Health And Life Coach Institute
01.2022

Skills

  • Special Orders
  • Effective Customer Communication
  • Appointment Scheduling
  • Shipping Coordination

Timeline

Registered Nurse

Cleveland Clinic-main
09.2020 - 06.2023

Registered Nurse

Cleveland Clinic-main
06.2018 - 09.2020

Service Over Sales-President and Treasurer

Service Over Sales
12.1986 - Current

High School Diploma -

Arthur Hill High School

Associate of Applied Science - Nursing

Delta College

Bachelor of Arts - Business

Baldwin Wallace

Certifications in Health Coaching, AndLife Coachin - Coach

Health And Life Coach Institute
Christine Floerke