Christine Frankenfield
Roslyn,WA
Summary
Resourceful and dependable manager offering a history of success coordinating and monitoring operations across various programs and departments, prioritizing projects and multitasking effectively to achieve goals. Known for organizational expertise and ability to build and maintain relationships with diverse stakeholders in dynamic, fast-paced settings. Demonstrates exceptional project management, communication, and relationship-building skills, as evidenced by successful experiences at Kelly the Carpenter Building & Remodel, Central Washington University, and The Brick Saloon. A dedicated team player and problem-solver committed to streamlining operations to decrease costs and promote organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success. Proficient in Microsoft Office Suite and adept at transforming challenges into solutions, demonstrating leadership and a keen eye for detail.
Overview
21
21
years of professional experience
Work History
Office Manager
Kelly the Carpenter Building & Remodel
Roslyn, WA
03.2021 - Current
- Develop project timelines and organize contractor’s tasks to keep on schedule, managing up to six projects simultaneously
- Prepare all written and financial materials for the contactor, including project proposals, invoices, receipts, and quarterly tax documents for the accountant
- Maintain accurate financial records by reconciling accounts payable/receivable transactions weekly to ensure balanced budgets
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
Manager
Roslyn Style Gift Shop
Roslyn, WA
12.2020 - 09.2023
- Handled the installation and dismantle of vendor exhibits at seasonal weekly markets and annual multi-day special events, facilitating logistics quickly upon arriving onsite and making confident decisions while coordinating efforts between event staff, hosts, and customers
- Staffed the store to provide excellent customer service, detailed descriptions of the handmade fair-trade gifts and wares, and accurate financial transactions
Appraiser Aid
Real Property Appraisals
Cle Elum, WA
05.2015 - 08.2018
- Reduced administrative workload for the owner through proficient handling of routine tasks including data entry, filing, mail and email communications, and errands, allowing them to focus on higher-level responsibilities
- Prepared and navigated efficient daily driving maps throughout Kittitas County for approximately twenty property site visits per week to photograph physical verification of houses
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of support for the owner
Lead Bartender & Server
The Brick Saloon
Roslyn, WA
10.2003 - 08.2018
- Performed opening and closing duties, printing sales reports, balancing tills, setting up for incoming shifts, preparing cash drawers, and taking inventory
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele
- Trained new bartenders on company policies, drink recipes, The Brick's historical narrative, and customer service best practices to maintain consistent performance across the team
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages while simultaneously handling team and business needs to avoid unnecessary errors or delays in service
Assistant Director of Annual Giving & Alumni Relations
Central Washington University Foundation
Ellensburg, WA
05.2007 - 06.2014
- Boosted annual giving campaign success by implementing comprehensive marketing plans with targeted outreach, resulting in increased donor acquisition and retention rates
- Developed effective engagement and stewardship programs to cultivate, recognize, and acknowledge the contributions of donors and fostering long-term relationships
- Event planning and management for engagement enhancing fundraising events to cultivate and steward alumni and donors
- Recruited and led approximately thirty volunteers annually and supervised three student employees to champion a variety of campaigns and publications, encouraging a culture of philanthropy with the strategic annual giving message
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files and financial data
Secretary Senior, President’s Office
Central Washington University
Ellensburg, WA
01.2005 - 05.2007
- Reconciled twelve office budgets, business expenditures for five individuals, travel arrangements and expenses for the division, and processed related paperwork
- Devised administrative systems to organize committee memberships and facilitate special projects including the President's External Diversity Council
- Drafted and edited documents and correspondence for office administrators daily, recorded and administered meeting minutes monthly for four committees, maintained data files, and regularly fielded external questions daily
Education
Bachelor of Science - Business Administration
UNIVERSITY OF DELAWARE
Skills
- Excellent oral and written communication skills
- Aptitude to build genuine, meaningful relationships
- Acute attention to detail
- Strong organizational skills
- Exceptional capacity to prioritize projects and tasks
- Flexibility to meet shifting goals, plans, and deadlines
- Adept at project management
- Sharp innovative, critical, and creative thinking skills
- Quick to learn new skills, technology, and platforms
- Ability to quickly identify and address challenges
- Outstanding customer service
- Leadership and supervisory skills
- Respect for confidentiality
- Master of scheduling and calendar management
- Expert travel coordinator
- Practiced meeting preparation and facilitation skills
- Skillful administrative and clerical support
- Proficient in Microsoft Office Suite
- Data Entry
- Customer Relations
Timeline
Office Manager
Kelly the Carpenter Building & Remodel
03.2021 - Current
Manager
Roslyn Style Gift Shop
12.2020 - 09.2023
Appraiser Aid
Real Property Appraisals
05.2015 - 08.2018
Assistant Director of Annual Giving & Alumni Relations
Central Washington University Foundation
05.2007 - 06.2014
Secretary Senior, President’s Office
Central Washington University
01.2005 - 05.2007
Lead Bartender & Server
The Brick Saloon
10.2003 - 08.2018
Bachelor of Science - Business Administration
UNIVERSITY OF DELAWARE