CHRISTINE GATLIN
Union City,TN
Summary
Highly motivated and task-oriented professional with over eight years of experience in school food nutrition programs and cafeteria management. Possessing talented communication and interpersonal skills, successfully supervised diverse individuals and groups, fostering a teamwork environment with a low turnover rate. Ability to handle sensitive and confidential information instrumental in developing strong relations between management and staff workers, resulting in the achievement of organizational goals and the creation of a work culture that values inclusion and diversity. Demonstrated agility and adaptability as a staff leader, maintaining a stellar work history while employing a motivational approach and an upbeat nature. Excel at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking mindset and diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
01.2024 - Current
- Able to maintain a speed of service under a minute with a 94% on-time average.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Cafeteria Manager
Troup County School System
08.2015 - 08.2023
- Develop and implement strategies to improve the efficiency of cafeteria operations, ensure compliance with food safety regulations, collaborate with nutritionists to create healthy menus, manage and train cafeteria staff, monitor performance metrics, and develop strategies to increase student participation in the cafeteria meal program.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Used TrakNow and Excel to analyze daily financial statements, balance statements, and reimbursable meals.
- Inspected kitchen appliances, equipment, and work areas to verify functional operation and cleanliness.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability, and sanitary standards.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Increased breakfast numbers by 70% in less than 3 months.
Education
Associate of Science - Human Resources and Organizational Leadership
RASMUSSEN UNIVERSITY
Bloomington, MN03.2024
Rasmussen University
Bloomington, MN05.2022
Skills
- Active Listening
- Coordination
- Time Management
- Judgment and Decision Making
- Persuasion
- Social Perceptiveness
- Monitoring
- Complex Problem Solving
- Management of Personnel Resources
- Service Orientation
- Writing
- Systems Evaluation
- Leadership
- Instructing
- Learning Strategies
- Team Building
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Compliance understanding
Certification
- ServSafe Certified - 12/3/2025
- CM - Certified Manager Certification
Timeline
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
01.2024 - Current
Cafeteria Manager
Troup County School System
08.2015 - 08.2023
Associate of Science - Human Resources and Organizational Leadership
RASMUSSEN UNIVERSITY
Rasmussen University
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