Christine Golden
Yantis
Summary
Patient registration professional with strong background in healthcare administration and patient services. Known for reliability and adaptability in fast-paced environments, ensuring smooth and efficient patient registration processes. Skilled in data entry, insurance verification, and patient communication. Valued for collaborative approach and results-driven focus, contributing positively to team goals and adaptable to changing needs.
Overview
20
20
years of professional experience
Work History
Patient Registration Representative
Hunt Regional Medical Center
05.2015 - 09.2025
- Contributed to revenue growth by identifying opportunities for additional services or insurance billing adjustments.
- Coordinated with clinical departments to schedule appointments, confirm availability, and communicate any changes to patients.
- Verified insurance benefits, processed payments, and issued receipts.
- Increased staff productivity through training on registration software, best practices, and proper documentation procedures.
- Improved patient flow by effectively managing appointment scheduling and cancellations.
- Gathered demographic and insurance information to register patients for medical appointments.
- Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Emergency Room Registration Clerk
Methodist Richardson Medical Center Emergency Room
10.2014 - 05.2015
- Optimized workflow within the department by regularly reviewing internal procedures and proposing improvements as needed.
- Collaborated with medical staff to facilitate seamless communication between departments, resulting in better coordination of care.
- Demonstrated adaptability by quickly learning new software systems and technologies to maintain efficiency in an ever-changing healthcare environment.
- Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting.
Emergency Room Registration Clerk
Methodist Richardson Medical Center
03.2011 - 10.2014
- Developed strong organizational skills that enabled effective multitasking without compromising accuracy or attention to detail in record-keeping responsibilities.
- Maintained a professional and compassionate demeanor during interactions with distressed or emotional patients, providing support and reassurance throughout the registration process.
- Reduced waiting times for patients by effectively managing workloads and prioritizing urgent cases.
- Facilitated clear communication among team members by acting as a reliable liaison between administrative personnel, medical professionals, and patients.
- Exhibited strong problem-solving abilities when faced with complex registration scenarios, ensuring that all necessary information was obtained for accurate patient records.
EECP /Heart Monitor Technician and Interpreter
Texas Cardiac Associates
08.2005 - 08.2010
- Expedited response times to critical events by promptly notifying appropriate medical personnel when life-threatening arrhythmias were detected.
- Promoted a positive patient experience by providing compassionate care and answering questions related to heart monitor usage.
- Contributed to a collaborative work environment by training new technicians on proper ECG interpretation techniques and department protocols.
- Collaborated closely with interdisciplinary medical teams, enhancing patient care through comprehensive cardiac monitoring services.
- Enhanced patient safety by accurately interpreting cardiac rhythms and identifying abnormalities.
- Optimized patient comfort during ECG testing procedures by utilizing proper lead placement techniques and addressing concerns or discomforts proactively.
Education
Certificate of Technical Studies - Medical Assistant
Education America
630 W Interstate 30, Garland Texas 7504305-2001
GED -
Garland High School
Dallas, Texas05-1990
GED -
Wylie High School
Wylie, TX06-1987
Skills
- Patient confidentiality
- Professionalism and ethics
- Data entry
- Electronic recordkeeping
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking
- Organizational skills
- Attention to detail
- Adaptability and flexibility
- Self motivation
Timeline
Patient Registration Representative
Hunt Regional Medical Center
05.2015 - 09.2025
Emergency Room Registration Clerk
Methodist Richardson Medical Center Emergency Room
10.2014 - 05.2015
Emergency Room Registration Clerk
Methodist Richardson Medical Center
03.2011 - 10.2014
EECP /Heart Monitor Technician and Interpreter
Texas Cardiac Associates
08.2005 - 08.2010
Certificate of Technical Studies - Medical Assistant
Education America
GED -
Garland High School
GED -
Wylie High School