Christine Grant
Windsor,VA
Summary
Accomplished Cake Decorator with a proven track record at Food Lion, enhancing bakery sales through innovative designs and superior customer service. Expert in cake decoration and food safety compliance, with a keen eye for detail and exceptional listening skills. Mentored new decorators, significantly improving team skills and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Cake Decorator
Food Lion
Windsor, VA
05.2023 - Current
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
Cake Decorator
Jamaican Flavors
New York, NY
08.2017 - 08.2022
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
Christine Bake Shop
Self Employed Web
New York, NY
07.1996 - 08.2017
- Handled customer complaints with empathy and professionalism, taking steps to rectify issues promptly and maintain a strong reputation for the bake shop.
- Handled special orders for events such as weddings and parties, coordinating with customers to ensure timely delivery and satisfaction with final products.
- Upheld industry policies regarding food safety regulations consistently, ensuring adherence within the bake shop at all times.
Education
Bridgeport High, Jamaica, WI
Jamaica, West IndiesSkills
- Cake Decoration
- Food handling safety
- Precise Hand-Eye Coordination
- Custom Cake Consultations
- Food Safety
- Food Safety Compliance
- Glazing and Icing application
- Stock Rotation
- Wedding Cake Design
- Icing Preparation
- Quality Control
- Attention to Detail
- Reliable and Responsible
- Team Cooperation
- Customer Service
- Equipment Cleaning
- Order Taking
- Inventory Maintenance
- Opening and closing duties
- Kitchen Safety
- Time Management
Timeline
Cake Decorator
Food Lion
05.2023 - Current
Cake Decorator
Jamaican Flavors
08.2017 - 08.2022
Christine Bake Shop
Self Employed Web
07.1996 - 08.2017
Bridgeport High, Jamaica, WI