Christine Guillen
North Las Vegas
Summary
To maximize growth within a great company professionally and personally. Committed and motivated with exceptional organizational and decision-making skills. I’m very driven with a strong work ethic, professional demeanor, and the ability to work in a fast-paced environment.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
25
25
years of professional experience
Work History
Account Manager
Sysco Corporation
05.2023 - Current
- Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions. Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc. Liaise with local contract sales organization to implement direction, act as role model for best practice. Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate. Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts. To build strong relationships with Brokers and Specialists for all customer needs. To have challenging conversations with internal and external stakeholders. Responsible for appropriate escalation as needed.
National Accounts Coordinator
Sysco Corporation
07.2021 - 06.2023
- Provide direct support to all (7) Account Executives and (3) Key Account Representatives. To manage all customer inquiries such as special orders, credits, transportation/truck item issues, and pickup requests in 360. To maintain order guides and create new charts such as restriction, item overrides, and sequencing charts in AS400 for all contract sales. To submit all service requests such as: New Item Requests, Limited Time Offers and Merchandising Requests as required. To set up and schedule all sample requests. To manage all Dropships. To run Sales Track reports such as inventory on proprietary products, and usage reports in Sysco vision. To submit customer account transfers from one AE to another in 360. To assist Contracts Bid Manager and Director of Contract Sales as required.
National Sales – Account Coordinator
US Foods
08.2016 - 07.2021
- Administrative support for (5) Account Executives for business reviews/customer visits; to surface potential selling opportunities to help set customer strategy, to conduct analysis for customer selling on all GPO Contracts. To administer conversions, opportunities, and penetration for customers. Maintain and set up customer order guides. To effectively resolve disputes in a timely manner. To maintain and monitor slow or dead inventory to support AE. To administer add-on items/pick-up slips/credits/special orders/dropships/re-routing delivery days and will call orders as necessary. To sustain special order products are being received in a sensible manner and being shipped on next scheduled delivery date. To set up new customers by National Maintenance PowerApps. Review pricing and agreements are set up for customer to receive accurate rebates. To communicate with AE or National Sales leadership and assist with any miscellaneous administrative duties or special events as necessary.
Inside Sales Representative
US Foods
02.2016 - 08.2016
- To maintain all customer relations, to obtain and process all inbound/outbound calls in a timely manner, intake all incoming orders, to respond to customer inquiries, to work within guidelines in order to achieve the customer expectations and requirements, to resolve customers service complaints, to coordinate same-day deliveries and pick-ups for customers, to respond to delivery/routing questions, to view Duplicate/Special Order Reports and make necessary changes, to actively maintain customer orders on US Foods Online Order Scan, to onward any audits to the sales team, to work with MAE to ensure correct pricing on special products, proprietary, or replacement items, to process/print Will Call invoices and file appropriately, to intake all cash or checks from customers, to assist all Customers or Sales Representatives in a well-timed manner.
Accounts Payable Coordinator
The Siegel Group of Nevada, Inc.
12.2014 - 01.2016
- Accounts Payable, High volume of invoices processed on a daily basis for (5) properties, 3-way match up with invoice/receiver/purchase order, post all invoices to correct GL code, process checks on a weekly basis or when expected, to receive approval when checks can be mailed, to respond to all incoming calls and emails, to call vendors for any discrepancies on invoices, reconcile all statements in a timely manner, set up new vendors with credit applications and insurance certificates, to process purchase orders and distribute, to process all check requests and reimbursements, to work closely with all general managers daily.
Accounting Staff
Timbers Management Group
03.2012 - 11.2014
- Accounts Payable, process invoices for (8) eight locations, reconciled statements in a timely manner, process checks daily, manage petty cash for Gaming Promotions/VIP Comps, all vendor set-up and maintenance, customer service and support, multi-line phone system, distributed mail, assist managers with daily paperwork, bill ledgers, Business License, Insurance, and Workers Compensation.
Administrative Office Assistant
Lange Plumbing, LLC
12.2008 - 12.2011
- Accounts Receivable, to process invoices and purchase orders, cash application, payment by phone, dealt with all discrepancies of vendors, issue credit memos, reconciliation and responding to customer requests to documentation. Prepare and drafted all outgoing correspondence in timely manner. Update all customer and vendor information. Provide efficient customer service to all incoming/outgoing calls daily. Coordinated and organized all scheduling with technicians with 2-way radio. Assist all areas of data entry, reception duties, file organization, billing all invoices accordingly, research and development.
Accounts Payable Coordinator
Frehner Construction
02.2000 - 10.2008
- Accounts Payable, all vendor set-up, process all invoices in a timely manner, data entry, customer service and support, analysis of inventory, cash management, maintained phone lists/cell list, ordered all office supplies, handled all insurance certificates and driver citations, multi-line phone system, Two-way radio contact with field personal, created personal files for personnel and safety directors. Assist manager with duties.
Education
High School Diploma -
Rancho High School
North Las Vegas, Nevada01.1995
Business Certificate - undefined
Sierra Nevada Job Corps
Reno, Nevada01.1997
Skills
- Administrative Support
- Excel
- Microsoft Outlook
- AS400/SUS
- Communication Skills
- Organizational Skills
- Time Management Skills
- Microsoft Office Skills
- Salesforce/360
- Multi-Tasking
Timeline
Account Manager
Sysco Corporation
05.2023 - Current
National Accounts Coordinator
Sysco Corporation
07.2021 - 06.2023
National Sales – Account Coordinator
US Foods
08.2016 - 07.2021
Inside Sales Representative
US Foods
02.2016 - 08.2016
Accounts Payable Coordinator
The Siegel Group of Nevada, Inc.
12.2014 - 01.2016
Accounting Staff
Timbers Management Group
03.2012 - 11.2014
Administrative Office Assistant
Lange Plumbing, LLC
12.2008 - 12.2011
Accounts Payable Coordinator
Frehner Construction
02.2000 - 10.2008
Business Certificate - undefined
Sierra Nevada Job Corps
High School Diploma -
Rancho High School
Similar Profiles
Chelsea DeRaps RichardsonChelsea DeRaps Richardson
Manager, Merchandising Contract Customers at Sysco CorporationManager, Merchandising Contract Customers at Sysco Corporation
Sara GrupeSara Grupe
Account Manager at Sysco CorporationAccount Manager at Sysco Corporation
Angela MillerAngela Miller
Senior Director of Revenue Management- North Market at Sysco CorporationSenior Director of Revenue Management- North Market at Sysco Corporation
Andrew Von RuedenAndrew Von Rueden
Market General Manager at Empire Today LLCMarket General Manager at Empire Today LLC
Angela BurtonAngela Burton
Director, Business Sales at VerizonDirector, Business Sales at Verizon