Christine Hladik
Glendale,AZ
Overview
18
18
years of professional experience
Work History
Scheduling Specialist
Salt River Project
Phoenix, AZ
08.2023 - Current
- Created daily, weekly, and monthly reports for management staff.
- Assisted in the recruitment process by conducting interviews with potential candidates.
- Provided training and guidance on scheduling processes to new employees.
- Created new accounts and updated existing accounts with most current details.
Billing Specialist
Salt River Project
Phoenix, AZ
07.2015 - 08.2023
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Resolved discrepancies between customers' remittances and invoices received.
- Analyzed financial data to identify trends in revenue cycles.
- Assisted with year-end closing tasks including preparing journal entries.
- Implemented new policies related to billing processes when required.
Scheduling Coordinator
Salt River Project
Phoenix, AZ
11.2006 - 07.2015
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Entered information into system to update status reports.
- Developed effective scheduling processes to achieve production objectives.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Education
Bachelor of Science - Business Administration And Management
WIU
Phoenix, AZ12-2008
Skills
- Recordkeeping understanding
- Customer relations skills
- Calendar Management
- Documentation abilities
- Professional telephone demeanor
- Professional demeanor on telephone
Timeline
Scheduling Specialist
Salt River Project
08.2023 - Current
Billing Specialist
Salt River Project
07.2015 - 08.2023
Scheduling Coordinator
Salt River Project
11.2006 - 07.2015
Bachelor of Science - Business Administration And Management
WIU