Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Christine Howe

Chino Valley,AZ

Summary

Dynamic and results-driven professional with extensive experience as Head Bartender at RMH Franchise (Applebees). Expert in staff training and customer service, enhancing patron loyalty through attentive service and effective drink pairing. Proven track record in cash handling accuracy and upselling techniques, contributing to increased sales and customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Head Bartender

RMH Franchise (Applebees)
02.2019 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Performed sales techniques in pairing, upselling, and suggestive selling beverages with specific food items.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.

Agent

Primerica
09.2023 - 12.2024
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.

Customer Service Representative

Circle K
09.2012 - 03.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

High School Diploma -

Chino Valley High School
Chino Valley, AZ
05-2010

Skills

  • Staff training and supervision
  • Attentive service
  • POS system proficiency
  • Strong communication skills
  • Cash handling
  • Suggestive selling
  • Measurement accuracy
  • Cost control
  • Sales and upselling techniques
  • Team leadership
  • Drink pairing
  • Customer service expertise

Certification

Life Insurance Producer License

Languages

English

Timeline

Agent

Primerica
09.2023 - 12.2024

Head Bartender

RMH Franchise (Applebees)
02.2019 - Current

Customer Service Representative

Circle K
09.2012 - 03.2019

High School Diploma -

Chino Valley High School

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