Christine Jinesta

* BDC Service Associate - Managed customer inquiries and resolved issues to enhance satisfaction an retention. - Maintained a minimal quota of 50-100 completed outbound calls to customers encouraging completion of upcoming and/or recommended services. - Encouraged customers to send completed Service Surveys for Service CSI. - Addressed customers inquires, provided solutions to customers issues and concerns and provided new product information. - Operated telephone switchboard to answer, screen, or forward calls. Provided information, taking messages and scheduling appointments.

* Internet Sales Associate/Used vehicles. - Responding promptly to internet inquiries via phone, email and text with speed and professionalism. - Developed and maintained strong customer relationships to enhance sales opportunities. - Appointment Setting, Scheduling appointments for customers to visit the dealership for test drives and to meet with sales staff. - Customer Communication Answering product questions and guiding customers to appropriate vehicles. - Answering emails consistently throughout the day and addressing in a professional and timely matter. - Maintained constant follow up with customers to provide assistance with customers concerns.

Service BDC/Reception

- Maintained a minimal quota of 80 completed follow up service calls encouraging the completion of upcoming and/or recommended services on their vehicles.

- Encouraged the positive completion of the owners surveys.

- Addressed customers inquiries, provided solutions to customers issues and concerns.

- Operated telephone switchboard to answer, screen or forward calls.

- Greet persons entering the Service Department, determined nature and purpose of visit and directed or escorted them to their specific destination.

- Assisted with the inputting and coding Service Recall Warranty for the warranty process.

* Express Service Advisor

- Greeted and consulted with customers on their Service needs.

- Performed a thorough vehicle walk around inspection as part of the write up. - Upsell all recommended services. - Implemented Multi Point Inspections and check sheets

- Finalized all work and recommended services for future maintenance or needs.

- Kept all clients updated and informed at all times.

- Developed and maintained excellent CSI/KPI review and satisfaction scores.

• Managed daily operations, ensuring efficient service and high customer satisfaction.
• Trained and mentored staff to enhance performance and maintain quality standards.
• Developed menus based on customer preferences, boosting sales and engagement.
• Implemented cost-control measures, optimizing inventory management and reducing waste.
• Established strong vendor relationships, negotiating favorable terms for supplies and services.
• Led marketing initiatives, increasing community visibility through events and promotions.
• Oversaw compliance with health regulations, ensuring safe food handling practices were maintained.
• Managed day-to-day business operations.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Trained and motivated employees to perform daily business functions.
• Implemented effective financial management practices, improving cash flow and profitability.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand. - Responsible for hiring, training, oversights and dismissals. - Handled all accounts payable and receivables related to business, including bank deposits and reconciling bank statements.