Janine Silva
Lowell,AR
Summary
Hardworking employee committed to driving high sales in both slow and busy shifts. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
BDC Associate
Landers Toyota Nwa
Rogers, AR
02.2021 - 09.2024
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
- Provided assistance with any other duties assigned by management as needed.
- Scheduled appointments and maintained and updated appointment calendars.
- Responded to inquiries from potential customers via email and telephone.
- Organized test drives for potential buyers in order to demonstrate the performance of various vehicles.
- Answered questions from customers regarding vehicle specifications, options and pricing details.
- Followed up with customers to build long-term relationships and successful referrals.
- Maintained records related to sales for store management.
Customer Service Representative
Walmart
Rogers, AR
03.2016 - 02.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
Education
High School Diploma -
Rogers High School
Rogers, AR05-2015
Skills
- Organization and efficiency
- Service-oriented mindset
- Positive and professional
- Creative Problem Solving
Timeline
BDC Associate
Landers Toyota Nwa
02.2021 - 09.2024
Customer Service Representative
Walmart
03.2016 - 02.2021
High School Diploma -
Rogers High School
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