Christine Kolacki
Rochester
Summary
Proactive Practice Administrator known for optimizing resources and implementing cost-saving initiatives. Experienced in coordinating financial operations and improving service delivery while ensuring compliance with regulations.
Overview
32
32
years of professional experience
Work History
Practice Administrator
Greater Rochester Neurology
Rochester
01.2018 - 08.2022
- Implemented strategies to reduce overhead costs while increasing revenue sources.
- Managed daily operations of neurology practice to ensure smooth workflow.
- Coordinated patient scheduling and maintained appointment calendars for providers.
- Oversaw billing processes and ensured accuracy of patient accounts.
- Developed and implemented office policies to enhance operational efficiency.
- Trained new staff on office procedures and patient interaction protocols.
- Facilitated communication between medical staff and patients to improve service delivery.
- Assisted in managing medical records and ensuring compliance with regulations.
- Organized staff meetings to discuss practice goals and address challenges encountered.
- Participated in continuing education courses relevant to healthcare administration topics.
- Addressed customer complaints in a timely manner to maintain high satisfaction ratings.
- Ensured timely completion of patient services by monitoring wait times for office visits.
- Maintained an up-to-date inventory of supplies needed for day-to-day operations.
- Supervised administrative personnel responsible for receptionist duties, filing paperwork.
- Created monthly reports detailing practice metrics such as appointment volume, no-shows, collections.
- Managed daily operations of the practice, including scheduling appointments, processing payments, and maintaining records.
- Monitored employee attendance records and maintained time off requests and approvals accordingly.
- Oversaw recruitment efforts for new employees and provided onboarding training sessions.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
- Analyzed financial data to identify areas of improvement or potential cost savings initiatives.
- Collaborated with medical providers to develop treatment plans that met patient needs within budget constraints.
- Assessed staffing levels against operational needs in order to optimize resources utilization.
- Reviewed contracts for vendors providing services or products related to the practice operations.
- Provided guidance on clinical coding practices to ensure accurate reimbursement from payers.
- Developed and implemented practice policies and procedures to ensure compliance with applicable laws and regulations.
- Complied with OSHA and HIPAA regulations.
- Motivated staff by offering direction and providing constructive feedback.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Consulted with clinicians to develop business strategy.
- Assisted with development of regulatory compliance systems.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
Administrative Assistant
Orthopaedic Associates Of Rochester
Rochester
11.1990 - 11.2013
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed appointment scheduling for multiple physicians and departments.
- Coordinated patient intake and maintained accurate medical records.
- Handled correspondence with patients, ensuring timely communication and support.
- Maintained confidentiality of patient information in compliance with regulations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Facilitated communication between different departments within the organization.
- Developed and maintained filing systems for confidential documents and records.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Associate of Arts - Medial Record Technician
Monroe Community College
Rochester, New York, NY06-1986
Skills
- Financial reporting
- Budget management
- Credentialing management
- Practice marketing
- Budget oversight
- Bookkeeping
- Strategic planning
- Budgeting expertise
- Multitasking
- Quality assurance controls
- Budget planning
- Inventory and restocking
- Data analysis
References
References available upon request.
Timeline
Practice Administrator
Greater Rochester Neurology
01.2018 - 08.2022
Administrative Assistant
Orthopaedic Associates Of Rochester
11.1990 - 11.2013
Associate of Arts - Medial Record Technician
Monroe Community College