Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs.
Hi, I’m
Christine Koonce
Columbus,TX
Summary
Overview
12
years of professional experience
5
years of post-secondary education
Work History
Cavender Auto CountryColumbus, TX
Parts Manager
09.2023 - Current
Job overview
- Analyze pricing trends to optimize cost savings.
- Conduct monthly audits of inventory control systems and reconciliation of general ledgers.
- Mitigate financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Reduce process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Assist in developing a system for tracking special orders.
- Mentor junior employees proactive strategies to meet operational and sales goals.
Cavender Auto CountryColumbus, TX
Assistant Service Manager
08.2018 - 08.2022
Job overview
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Developed written plans and obtained customer consent to proceed.
- Monitored a team of 7-8 technician and their performance and adhered to service level agreements (SLAs)
- Coordinated with other departments to maintain streamlined and productive workflow.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Cavender Auto CountryColumbus, TX
Warranty Administrator
03.2018 - 06.2021
Job overview
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
- Compiled data from various sources into meaningful reports that could be used by management for decision making purposes.
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Assisted in creating standard operating procedures for processing warranty requests.
- Generated reports on warranty performance metrics including turnaround times and resolution rates.
TexanaColumbus, TX
Mental Health Case Manager
01.2015 - 10.2017
Job overview
- Maintained a high level of confidentiality when working with clients on sensitive matters.
- Conducted interviews and assessments to identify areas of need and develop appropriate interventions.
- Developed individualized treatment plans that addressed the needs of each client.
- Tracked data related to client outcomes, program effectiveness, and service utilization rates.
- Participated in case reviews and team meetings to discuss best practices for providing quality care.
- Actively listened while engaging with clients during one-on-one counseling sessions.
- Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.
Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
TexanaSealy, Texas
House Parent
06.2014 - 01.2015
Job overview
- Documented clients' functioning, mental health status and treatment needs.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Stayed current on mental health research to follow new developments and research in mental health field.
- Administered medications to patients as prescribed by mental health physicians.
- Demonstrated mastery of comprehensive safety, resiliency and mental health assessments.
- Collaborated with other mental health professionals to create comprehensive treatment plans.
Fair Field Inn & SuitesConroe, Texas
Night Auditor
01.2012 - 01.2014
Job overview
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Trained new staff members in customer service techniques and hotel operations.
Education
Sam Houston State UniversityHuntsville, TX
Bachelor of Science from Psychology
08.2010 - 05.2014
University Overview
Strayer UniversityWashington, DC
MBA from Human Resources Management
04.2023 - Current
University Overview
Skills
- Operations Management
- Inventory Auditing
- Customer Relations
- Invoice Processing
- Demand Forecasting
- Vendor Relations
- Performance Analysis
- Inventory Management
- Microsoft Office
Software
- CDK Global
- StarParts
- Yooz
- ReverseRisk
Timeline
Parts Manager
Cavender Auto Country
09.2023 - Current
Strayer University
MBA from Human Resources Management
04.2023 - Current
Assistant Service Manager
Cavender Auto Country
08.2018 - 08.2022
Warranty Administrator
Cavender Auto Country
03.2018 - 06.2021
Mental Health Case Manager
Texana
01.2015 - 10.2017
House Parent
Texana
06.2014 - 01.2015
Night Auditor
Fair Field Inn & Suites
01.2012 - 01.2014
Sam Houston State University
Bachelor of Science from Psychology
08.2010 - 05.2014
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