CHRISTINE LYONS
Hampton Inn And Suites
Harrodsburg,KY
5
years of professional experience
Dynamic and detail-oriented hospitality professional with a strong focus on guest relations, honed at Hampton Inn and Suites. Demonstrated excellence in food safety awareness and effective multitasking by enhancing dining experiences and maintaining high cleanliness standards. Proven ability to resolve guest complaints and train staff, ensuring satisfaction and efficient service delivery.
Work History
Front Desk Clerk
2 Years 1 Month- Checked guests in and out upon arrival and departure. Set them up with the shuttle bus to and from the airport if needed.
- Answered phone system made reservations for incoming guests.
- Answered the phone when guests called down with any questions or concerns and helped remedy the issue.
- Communicated with management and service staff to address customer needs.
- Provided friendly, attentive service to all guests throughout their stay.
Housekeeping Supervisor/ Front Desk
1 Year 4 Months- Checked guests in and out upon arrival and departure.
- Answered the phone and took reservations.
- Helped the Sales Manager with Banquttes and Meetings.
- Coordinated staff schedules to meet forecasted housekeeping needs.
- Maintained performance by assigning daily work tasks to employees.
- Assisted in selection and procurement of eco-friendly cleaning supplies.
- Created detailed checklists for each area of responsibility in order to maintain consistent cleaning standards across property.
- Inspected guestrooms and public areas throughout facility and monitored housekeeping performance.
- Coordinated deep cleaning and sanitation projects during low occupancy periods.
- Trained new employees on proper cleaning techniques and procedures.
- Collaborated with front desk and maintenance teams to address any guest needs or room issues quickly.
- Supervised housekeeping staff to ensure cleanliness and sanitation of hotel rooms.
- Covered all work assignments by preparing effective schedules and delegating jobs.
Housekeeping Supervisor
1 Year 10 Months- Coordinated staff schedules to meet forecasted housekeeping needs.
- Maintained performance by assigning daily work tasks to employees.
- Ordered necessary cleaning supplies and equipment, maintaining inventory levels within budget constraints.
- Conducted regular inspections of guest rooms and public spaces to maintain high standards of cleanliness.
- Coordinated deep cleaning and sanitation projects during low occupancy periods.
- Trained new employees on proper cleaning techniques and procedures.
- Conducted performance evaluations for housekeeping staff, identifying training needs.
- Delegated tasks to housekeeping team members, prioritizing daily workload efficiently.
- Collaborated with front desk and maintenance teams to address any guest needs or room issues quickly.
- Supervised housekeeping staff to ensure cleanliness and sanitation of hotel rooms.
- Covered all work assignments by preparing effective schedules and delegating jobs.
- Assisted in hiring and training new housekeeping employees.
- Coordinated deep-cleaning projects as needed, including carpet shampooing or furniture polishing.
Education
High School Diploma - Basic Studies
Skills
Time management
Customer service
Hospitality services
Administrative skills
Problem-solving skills
Listening skills
Payment processing
Guest relations
Cash handling
Multi-line phone systems
Reservation management
Guest reception
Hotel services and hospitality
Front office support
Reservations
Timeline
Front Desk Clerk
Hampton Inn And Suites
09.2008 - 10.2010Read More
Housekeeping Supervisor/ Front Desk
Springhill Suites
06.2007 - 10.2008Read More
Housekeeping Supervisor
Residence Inn And Suites
08.2005 - 06.2007Read More
Terry Parker Sr High
High School Diploma from Basic Studies
Read More