Hi, I’m
Christine McLendon
Brandon,FL
Summary
Seasoned and versatile customer service representative with 7 years of experience in the industry as a bilingual customer service specialist, keyholder, manager, server, and office coordinator. I am curious and creative. Able to prioritize and multi-task. Eager to utilize my experience, education, and skills to contribute to your company's overall success.
Overview
1
year of professional experience
Work History
Seminole Hard Rock Hotel and CasinoTampa, FL
Server
July - 06.2023
Job overview
- Navigated multiple systems to resolve guest complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and provided excellent service to customers, successfully increasing sales and long-term loyalty.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Red LobsterBrandon, FL
Server
03.2021 - 07.2021
Job overview
- Worked with POS systems to place orders, manage checks.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems. Quickly and clearly communicated dinning orders to kitchen staff directing attention to special requests or dietary restrictions.
- Trained incoming staff on restaurant practices and procedures.
Maximus FederalTampa, FL
Remote Bilingual Customer Service Representative
11.2020 - 03.2021
Job overview
- Certified and Trained as Bilingual Customer Service representative for Medicare/ Medicaid.
- Maintained detailed database to update and track beneficiary information and enter customer services interaction details in CCO Next Generation Desktop MC production to track requests, document problems and record solutions offered.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Five star rated CSR; ranked #2 on team 49 section B sector.
Education
Hillsborough Community CollegeTampa, FL
Associate of Arts from Psychology
12.2019
Skills
- Bilingual (Spanish)
- Office coordinator
- Notary
- Excellent interpersonal and communication skills
- Critical thinking and analytical skills
- Deescalation and persuasion
- Attention to Detail
- Leadership skills and staff training
- Microsoft Office certification
- Microsoft Teams
- Retail and restaurant management
- Manufacturing autopilot/line experience
Timeline
Server
Red Lobster
03.2021 - 07.2021
Remote Bilingual Customer Service Representative
Maximus Federal
11.2020 - 03.2021
Server
Seminole Hard Rock Hotel and Casino
July - 06.2023
Hillsborough Community College
Associate of Arts from Psychology
Similar Profiles
Katie AylorKatie Aylor
Casino Credit Executive at Seminole Hard Rock Hotel & Casino TampaCasino Credit Executive at Seminole Hard Rock Hotel & Casino Tampa
Nicole BenensonNicole Benenson
Casino Cashier at Seminole Hard Rock Hotel and CasinoCasino Cashier at Seminole Hard Rock Hotel and Casino
Andrew AlexanderAndrew Alexander
Command Center Operator at Seminole Hard Rock Hotel and CasinoCommand Center Operator at Seminole Hard Rock Hotel and Casino
Angelica Z. GladneyAngelica Z. Gladney
Medical Surgical Nurse / Charge Nurse / Oncology Nurse / ADT Nurse at Atrium HealthMedical Surgical Nurse / Charge Nurse / Oncology Nurse / ADT Nurse at Atrium Health
Damian WardDamian Ward
Veterinary Technician at Animal Clinic Of BrandonVeterinary Technician at Animal Clinic Of Brandon