Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Sales Associate
Dollar Tree
Eastlake, Ohio
11.2023 - 05.2024
Greeted customers and provided exceptional customer service.
Maintained up-to-date knowledge of store merchandise and policies.
Built relationships with customers to encourage repeat business.
Restocked shelves as needed to ensure sufficient inventory levels.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate
WorkSmart Clothing Outlet Store
Willowick, Ohio
11.2020 - 06.2023
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Built relationships with customers to encourage repeat business.
Conducted inventories on a regular basis to track stock levels.
Tracked sales performance metrics to identify trends in the market place.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Insurance Broker
Self Employed Web
Eastlake, Ohio
07.2016 - 10.2018
Developed insurance policies and programs to meet customer needs.
Assessed client risk profiles and recommended appropriate coverage plans.
Provided advice to customers on insurance-related matters.
Resolved customer inquiries regarding policy changes or coverage issues.
Monitored the performance of existing accounts, including renewals and cancellations.
Reviewed policy documents for accuracy prior to issuing them to clients.
Participated in training sessions aimed at improving product knowledge.
Medical Biller
Ohio Ambulance, Inc
Euclid, Ohio
10.2000 - 10.2011
Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
Submitted electronic claims to various insurance carriers.
Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
Performed daily reconciliation of accounts receivable with payment postings on the computer system.
Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
Provided training and support to new staff members regarding billing processes.
Completed and submitted appeals for denied claims.
Education
Certified Insurance Agent
Hondros College of Business
Independence, OH
10-2016
Professional Medical Coding
Bryant And Stratton College
Willoughby, OH
11-2000
Medical Secretarial
Lakeland Community College
Willoughby, OH
09-1994
High School Diploma -
North High School
Eastlake, OH
06-1993
Skills
Retail loss prevention
Order Processing
Payment Processing
Promotional support
Contract Preparation
Customer Needs Assessment
Timeline
Sales Associate
Dollar Tree
11.2023 - 05.2024
Sales Associate
WorkSmart Clothing Outlet Store
11.2020 - 06.2023
Insurance Broker
Self Employed Web
07.2016 - 10.2018
Medical Biller
Ohio Ambulance, Inc
10.2000 - 10.2011
Certified Insurance Agent
Hondros College of Business
Professional Medical Coding
Bryant And Stratton College
Medical Secretarial
Lakeland Community College
High School Diploma -
North High School
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