Christine Monsour

• Maintained computer and physical filing systems.
• Oversaw office and werehouse inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed office operations while scheduling appointments for crews.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Coordinated special projects and managed schedules.
• Compared vendor prices and negotiated for optimal savings.
• Sourced vendors for special project needs and negotiated contracts.
• Arranged corporate and office conferences for company employees and guests.

• Changing and calculation of HOI coverage, obtaining payoffs and other requests from client, Creating and maintaining productivity reports and transmitting information to the client, Creating Client reports and billing, direct contact with Client
• Managed a team of people to accurately obtain information from all parties and training personal
• Special projects that the client requested that was not part of the everyday business
• Appraisal - Quality assurance, problem resolution, and go between for banks/ appraiser issues, also trained new employees
• Mortgage Rejection Specialist - correct Mortgage issues and recording issues including contacting counties, filing correct paperwork with counties for recording, requested changes in deeds and all other issues that may arise
• Trained new employees.

• Teller-Check cashing, depositing, Savings deposits, withdrawals, Issuing negotiable items (cashier's checks, traveler's cheques, money orders, federal draft issuances, etc.), Payment collecting, Promotion of the financial institution's products (loans, mortgages, etc.),
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Educated customers on use of banking website and mobile apps.
• Business referrals (trust, insurance, lending, etc.), Cash advances, Savings bond purchase or redemption,
• Resolving customer issues, Balancing the vault, cash drawers, ATMs, ordering products for the customer (checks, deposit slips, etc.)
• Platform-Actively markets bank products to customers and potential customers
• Schedules prospect appointments either through initial contact or by follow-up phone calls
• Cross-sells bank products to enhance existing customer relationships
• Closes sale by engaging prospect in a banking relationship
• Refers customer to other bank resources as appropriate for additional sales and service issues
• Opens/ closes accounts and loans

• Rep and escalated calls-call center -Collections/, States environment and will handle routine outbound or inbound calls at any stage of delinquency, up to and including the recovery area
• This person solves more complex billing problems and inquiries
• Has greater depth of understanding of collections and recovery organization, policies, procedures and systems, and negotiates more complex payment programs or arrangements with minimal guidance
• Data entry
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Educated customers on company systems, form completion and access to services.
• Resolved concerns with products or services to help with retention and drive sales.
• Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

• Hotel was sold
• In charge of leading hotel personnel
• A liaison between the hotel guests and the hotel staff
• Resolve disputes and ensures that hotel and guest financial obligations are met, leadership and liaison responsibilities, excellent communication skills, both verbal and written
• The manager is essentially the "face" of the hotel, and must represent the hotel in a knowledgeable and eloquent manner
• Oversees the daily fiscal workings of the hotel
• Comfortable working with numbers, managing various spreadsheets and budgets for different departments, and making important fiscal decisions
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.

• Registered arriving guests, assign rooms, and answer guests' questions on hotel services and other matters
• At other times, check out guests and report problems with guest rooms or public areas to the housekeeping or maintenance staff
• Answer multi line phones, connect calls, and take payments.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Maintained transaction security by verifying payment cards against identification.
• Enforced building rules with staff, guests and outside professionals.
• Collected room deposits, fees and payments.
• Supported staff with clerical assistance for diverse daily routines and special actions.
• Maintained clean, tidy and sanitized common areas for personnel and guests.
• Checked in and out designated equipment, keys and supplies.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Recorded significant occurrences in daily log with professionalism and critical details.
• Monitored building for hazardous conditions or situations and notified correct personnel.

Promoted to General Manager but returned after the hotel Chain was sold. Owners were managers

2002-2004