Christine Olson
Wilkesboro,NC
Summary
Hard-working and driven college graduate with 4 years of management, leadership, and customer service experience. Adept in training and supervising teams, maintaining customer satisfaction, and managing daily operations effectively. Experienced in customer relations, conflict resolution, efficient communication, and time management. Built with a desire to learn, improve, and contribute. Holds a Bachelor of Arts in Educational Studies, certifications in CPR, AED, First AID, Microsoft Word, Microsoft PowerPoint, and Disciplinary Literacy.
Overview
5
5
years of professional experience
Work History
Manager
Sailor’s Delight Icecream Shop
Avalon, CA
06 2022 - Current
- Supervised and trained a team of 15+ employees, providing guidance and support to maximize productivity
- Managed cash handling procedures, created a weekly schedule for employees, and assisted with payroll
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Maintained a high level of product knowledge to effectively assist customers and conducted regular inventory checks to maintain accurate stock levels
- Resolved customer complaints and concerns promptly, ensuring high levels of customer service at all times
- Resolved staff member conflicts, listening to concerns and finding appropriate middle ground
Membership Experience Representative
YMCA
Wilkesboro, NC
09 2021 - 04 2022
- Used Daxco software for business records, updating and monitoring member data and financial information
- Supported membership operations through sale of memberships and program offerings
- Managed a high volume of incoming calls, directing inquiries to the appropriate departments and resolving issues promptly
- Greeted and checked in members, ensuring a positive first impression and providing first-rate customer service
- Handled complaints and concerns professionally and resolved them effectively to ensure member satisfaction
- Provided information about the facilities amenities and gave new and potential members tours of the facility
Lead Gymnastics Coach
Yadkin Valley Gymnastics Academy
Wilkesboro, NC
09.2019 - 06.2022
- Trained 5+ coaches in coaching responsibilities, business protocol, and proper training techniques.
- Created a positive and motivating training environment that fostered hard work, discipline, and sportsmanship
- Provided individualized coaching to gymnasts to improve their skills and achieve personal goals
- Evaluated gymnasts' progress regularly through skill assessments, providing encouraging feedback for improvement
- Collaborated with parents/guardians to address any concerns or questions regarding their child's progress
Lifeguard
YMCA
Wilkesboro, NC
05 2021 - 04 2022
- Learned and maintained proficiency in first responder skills including First Aid and CPR to support individuals in distress
- Handled incident reporting accurately and efficiently, documenting any incidents that required intervention or assistance from lifeguard staff
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules
- Taught swim lesson to students of all ages and skill levels
- Promoted water safety awareness with educational presentations to community groups
- Conducted routine water tests to maintain proper chemical balance, ensuring safe swimming conditions for patrons
Education
Bachelor of Arts - Educational Studies
Western Governors University
08.2024
Skills
Staff Management
Problem-solving
Time management
Customer Service
Product and service knowledge
Team Leadership
Staff Training and Development
Verbal and written communication
Timeline
Lead Gymnastics Coach
Yadkin Valley Gymnastics Academy
09.2019 - 06.2022
Manager
Sailor’s Delight Icecream Shop
06 2022 - Current
Membership Experience Representative
YMCA
09 2021 - 04 2022
Lifeguard
YMCA
05 2021 - 04 2022
Bachelor of Arts - Educational Studies
Western Governors University
Volunteer
- Catalina Island Humane Society, Avalon, CA: Feeding and providing care to wild cats, participating in organizations fundraisers, and assisting in grant writing (2022-2024)
- Operation Christmas Child, Vera Cruz, Mexico: Assisted in the distribution of over 1,000 gifts to impoverished children (Feb. 2024)
- HIS Light Church and Ministries, Wilkesboro, NC: Preparing and serving food at local homeless shelter (2015-2023)
- CCBC Servanthood and Professional Development, Murietta, CA: Volunteer work at college campus with the landscaping department (2020-2021)
- Operation Christmas Child Packing Events, Wilkesboro, NC: Organized and packed gift boxes to be sent overseas to underprivileged children (2015-2020)
- Celebration Church Sunday School Volunteer, Wilkesboro, NC: Assisted in planning and teaching Sunday school classes for children ages 4-13 (2014-2020)