Christine Pauley
Summary
Results-driven Sales and Customer Service Professional with 6+ years of experience driving retention in high-volume environments through strong relationship management. A quick learner who rapidly adapts to products and processes, consistently exceeds performance targets, closes 50+ sales weekly, and reduces churn by approximately 20% through consultative, solution-based selling.
Overview
6
6
years of professional experience
Work History
Virtual Sales Expert
T-Mobile
03.2025 - 01.2026
- Closed 50+ wireless sales weekly through consultative, solution-based selling.
- Generated and managed leads via prospecting and outbound engagement.
- Recommended wireless plans, devices, and accessories based on customer needs.
- Negotiated pricing, overcame objections, and closed deals.
- Collaborated cross-functionally to ensure seamless customer experiences.
Customer Care Expert
T-Mobile
04.2024 - 03.2025
- Handled 60–80 calls daily in a fast-paced environment.
- Reduced churn through proactive upselling, improving retention by 20%.
- Resolved billing, technical, and account issues efficiently.
Customer Service Representative
CCFI
10.2023 - 02.2024
- Managed 90–110 inbound calls daily.
- Assisted customers with loan applications and decisions.
Customer Care Consultant
Fleetcor
08.2022 - 09.2023
- Handled 70–90 inbound/outbound calls daily.
- Resolved escalated billing issues while exceeding satisfaction goals.
- Primary point of contact for all matters specific to assigned customers.
- Expanded and built long-term relationships with primary contacts, key stakeholders, and senior managers within each assigned customer.
Customer Support Specialist
Epic Sports
03.2021 - 06.2022
- Supported 50+ customers daily via live chat, resolving order inquiries, returns, and product issues.
- Managed 50+ weekly in-person and online customer complaints and service requests.
- Responded accurately and efficiently to 75–120 customer emails daily.
- Coordinated with courier services to resolve delivery disputes and delays.
- Reviewed and verified picking lists to ensure accurate order fulfillment and shipment.
Customer Service Representative
Faneuil
11.2019 - 02.2021
- Provided one-on-one support to Medicare members, addressing benefits and financial needs.
- Ensured strict compliance with state and federal regulations.
- Processed customer enrollment and disenrollment requests accurately.
- Handled approximately 75 inbound calls daily while maintaining service quality standards.
Education
High School Diploma -
Mulvane High School
01-2019
Skills
- Conflict Management
- Time Management & Prioritization
- Attention to Detail
- Negotiation & Closing
- Computer literacy & data entry
- Multi-Tasking in High-Pressure Environments
- Training & mentoring
Timeline
Virtual Sales Expert
T-Mobile
03.2025 - 01.2026
Customer Care Expert
T-Mobile
04.2024 - 03.2025
Customer Service Representative
CCFI
10.2023 - 02.2024
Customer Care Consultant
Fleetcor
08.2022 - 09.2023
Customer Support Specialist
Epic Sports
03.2021 - 06.2022
Customer Service Representative
Faneuil
11.2019 - 02.2021
High School Diploma -
Mulvane High School