Christine Pfister
Coquille,OR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Patient Access Specialist
PeaceHealth Sacred Heart Medical Center
07.2022 - Current
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Managed high call volume while maintaining professional demeanor, ensuring accurate communication of information.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Admitting Clerk
Coquille Valley Hospital
06.2020 - 06.2023
- Answered phone calls and messages for 9-physician Family Medicine/Orthopedic medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Verified patient details and insurance coverage and collected co-pays.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered patients for labs, surgeries and radiology.
- Obtained payments from patients and scanned identification and insurance cards.
Patient Access Specialist
PeaceHealth Sacred Heart Medical Center At Riverbend
04.2013 - 06.2020
- Trained new staff on hospital processes and procedures.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Prepared patient identification band and completed admissions papers.
- Providing excellent customer service by promptly answering patient inquiries.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Patient Access Specialist
PeaceHealth Medical Group Barger Clinic
06.1998 - 04.2013
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Trained new staff on hospital processes and procedures.
- Contacted insurance companies for patient medical billing operations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Education
GED -
Lane Community College
Eugene, OR06.1991
Some College (No Degree) - Office Skills Training
Lane Community College
Eugene, ORSkills
- Verifying Eligibility
- Telephone Etiquette
- Patient Health Information Privacy
- Reviewing Patient Information
- Registration Paperwork
- Collecting Copays
- Answer Telephones
- Schedule Patients
Timeline
Patient Access Specialist
PeaceHealth Sacred Heart Medical Center
07.2022 - Current
Admitting Clerk
Coquille Valley Hospital
06.2020 - 06.2023
Patient Access Specialist
PeaceHealth Sacred Heart Medical Center At Riverbend
04.2013 - 06.2020
Patient Access Specialist
PeaceHealth Medical Group Barger Clinic
06.1998 - 04.2013
GED -
Lane Community College
Some College (No Degree) - Office Skills Training
Lane Community College
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