Christine Pfleger
Old Bridge
Summary
Qualified Office Coordinator with proven ability to streamline office operations and improve efficiency. Successfully managed scheduling, communications, and administrative tasks to support organizational goals. Demonstrated proficiency in multitasking and problem-solving in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Office Coordinator
Memorial Sloan Kettering Cancer Center
11.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Client Care Coordinator
Hackensack Meridian Home Infusion
06.2021 - 10.2023
- Infusion Nurse Coordinator
- Coordinate hospital discharges with assigned nurse for start of care (SOC)
- Manage pharmacy deliveries and ensure timely and accurate medication supply
- Ensure all patient needs are effectively addressed and met
- Collaborate with families, providing comprehensive answers to their visit-related questions
- Respond to phone calls promptly and efficiently
- Verify and secure signed orders, ensuring accurate documentation
- Schedule weekend visits and ensure smooth coordination
Patient Service Coordinator
Visiting Nurse of NJ
01.2020 - 06.2022
- Collaborated with the hospice department to coordinate patient needs effectively
- Prepared and maintained the yearly nurse schedule
- Generated and analyzed compliance reports to ensure adherence to regulations
- Processed non-verified visits efficiently and accurately
- Coordinated daily referrals in a timely manner
- Worked closely with management to ensure Medicare compliance and regulatory requirements are met
Imaging Coordinator
RWJ Barnabas Medical
12.2018 - 01.2020
- Assisted BHMG practices in coordinating all outpatient imaging services
- Specialized in breast imaging procedures
- Ensured all necessary medical releases were obtained from patients
- Proficiently utilized PAMS application to efficiently manage patient appointments and workflow
- Tracked and reported relevant data to department leadership
- Collaborated with the practice to obtain and analyze patient retention rates
- Trained MD practice on scheduling procedures specific to RWJBH
- Followed up with staff to ensure positive outcomes for patients
Imaging Coordinator
Monmouth Medical Center
02.2018 - 12.2018
- Efficiently schedule outpatient cardiology procedures
- Coordinate scheduling for oncology and radiology procedures
- Register patients for the cancer center, ensuring accurate and complete information
- Process billing submissions to insurance companies
- Responsively handle high volumes of incoming phone calls
- Meticulously update and maintain patient files
Nurse Scheduler
Red Bank Gastroenterologist
09.2010 - 08.2012
- Triage all calls for the nursing department, providing appropriate assistance and routing as necessary
- Coordinate imaging appointments for scheduled procedures
- Maintain accurate and organized files for efficient record-keeping
- Ensure timely scheduling of all patient procedures
- Coordinate the schedule of registered nurses with specific medical doctors
Billing Coordinator
Dr Mark Radler
06.2007 - 08.2010
- Submit insurance claims to insurance companies accurately and promptly
- Proactively follow up on delayed payments to ensure timely resolution
- Collaborate with families to ensure a positive financial outcome, providing support and guidance throughout the process
- Coordinated the schedule of multiple medical doctors in a practice setting
- Collaborated with staff to ensure a positive and seamless experience for patients
- Submitted billing to insurance companies accurately and efficiently
- Proactively followed up with insurance providers to ensure timely payment
- Managed a high volume of incoming phone calls professionally and effectively
Office Administrative Assistant
Dr. Barbara Pacholec
01.2005 - 05.2007
Owner
Just For You Mastectomy Boutique
06.2001 - 08.2004
- Developed and implemented a comprehensive business plan, including strategic goals, marketing strategies, and financial projections
- Designed and executed innovative marketing campaigns, resulting in increased brand awareness and customer acquisition
- Created and designed a dedicated space for breast cancer survivors, providing a supportive environment
- Collaborated with clients to ensure proper fit of specialty items, addressing their unique needs and preferences
- Conducted private individual fittings for breast prosthetics, prioritizing comfort and confidence for patients
- Fostered strategic partnerships and collaborations with key stakeholders to expand the business's reach and customer base
- Collaborated with medical professionals to assist recent cancer patients, offering guidance and support during their recovery journey
Education
No Degree - Computer And Information Sciences
Ocean County College
Toms River, NJSkills
- Office management
- Bookkeeping
- Executive support
- Customer Relations
- MS application
- Google application
- Scheduling and calendar management
- Meeting and event planning
- Project Management
- Schedule coordination
- Office administration
- Administrative support
- Workflow oversight
Timeline
Office Coordinator
Memorial Sloan Kettering Cancer Center
11.2023 - Current
Client Care Coordinator
Hackensack Meridian Home Infusion
06.2021 - 10.2023
Patient Service Coordinator
Visiting Nurse of NJ
01.2020 - 06.2022
Imaging Coordinator
RWJ Barnabas Medical
12.2018 - 01.2020
Imaging Coordinator
Monmouth Medical Center
02.2018 - 12.2018
Nurse Scheduler
Red Bank Gastroenterologist
09.2010 - 08.2012
Billing Coordinator
Dr Mark Radler
06.2007 - 08.2010
Office Administrative Assistant
Dr. Barbara Pacholec
01.2005 - 05.2007
Owner
Just For You Mastectomy Boutique
06.2001 - 08.2004
No Degree - Computer And Information Sciences
Ocean County College
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