Christine Proctor
Kent City,MI
Summary
Dedicated administrative assistant with over 20 years of experience in managing client relationships and maintaining confidential records. Skilled in appointment scheduling and inventory control, ensuring smooth operations and high-quality customer service in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Administrative Assistant
Alan Vorel CPA
Comstock Park, Michigan
1998 - Current
- Managed client correspondence and scheduling appointments effectively.
- Facilitated communication between clients and CPA regarding financial inquiries.
- Maintained confidentiality of sensitive client information at all times.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
Veterinary Receptionist
Coit Animal Clinic
Grand Rapids, Michigan
02.2020 - 02.2026
- Scheduled appointments and managed the clinic's calendar effectively.
- Processed patient intake forms and maintained accurate medical records.
- Assisted veterinary staff with preparing treatment rooms and equipment.
- Answered phone calls and addressed client inquiries promptly.
- Educated clients on pet care services and preventive health measures.
- Maintained cleanliness and organization of the reception area daily.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Processed payments from clients including cash, credit cards, and checks.
- Filed medical records in an organized manner for easy access when needed.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Routed laboratory or diagnostic results to appropriate staff.
- Assisted veterinarians during examinations and treatments of patients
Operations Manager
Northwest Animal Hospital
Comstock Park, Michigan
04.1981 - 09.2020
- Managed daily operations ensuring efficient workflow in a busy veterinary environment.
- Supervised staff schedules to maintain adequate coverage during peak hours.
- Coordinated inventory management for medical supplies and equipment usage.
- Trained new employees on operational procedures and best practices.
- Oversaw maintenance of facility cleanliness and organization for safety compliance.
- Collaborated with veterinarians to streamline appointment scheduling processes.
- Managed scheduling, training and inventory control.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Assisted Veterinarians with all patient care including surgeries
Education
Bachelor of Science - Science,
Grand Valley State University
Allendale, MIAssociate of Arts - Gender Studies
Grand Rapids Community College
Grand Rapids, MISkills
- Client correspondence
- Appointment scheduling
- Medical record management
- Inventory control
- Customer service
- Payment processing
- Attention to detail
- Invoice processing
- Email management
- Data entry documentation
- Office administration
- Computer skills
- Problem-solving
- Documentation and recordkeeping
- Vendor management
- Inventory supplies
Affiliations
- Equestrian/ Hunter-Jumper, Western Pleasure and Trail
- Dog Training / obedience and breed showing
- 4-H leader
- Hobby Farming, Livestock, (cattle , Pigs, Chickens) and Agriculture
Timeline
Veterinary Receptionist
Coit Animal Clinic
02.2020 - 02.2026
Operations Manager
Northwest Animal Hospital
04.1981 - 09.2020
Administrative Assistant
Alan Vorel CPA
1998 - Current
Bachelor of Science - Science,
Grand Valley State University
Associate of Arts - Gender Studies
Grand Rapids Community College