Christine Rivera
Elliot, Ostro DMD
The Bronx,NY
16
years of professional experience
Experienced professional in dental and healthcare administration with a proven track record of optimizing operations and enhancing patient satisfaction. Skilled in Microsoft Office and adept at fostering strong relationships. Committed to delivering excellence in patient care and administrative support.
Work History
Dental Receptionist
5 Years 6 Months- Liaised between healthcare providers and patients regarding insurance claims and payments, insurance benefits verification, insurance coverage, and Explanation of Benefits (EOB); payment processing; responded to denials and outstanding claims.
- Provided financial agreements by guiding patients regarding treatment plans and available payment options for out-of-pocket expenses, which could be paid in installments.
- Managed patient billing processes for timely, accurate payments.
- Analyze department performance and implement necessary changes to improve operations and profitability.
- Optimized workplace practices and procedures, with the focused goal of improving approaches in productivity, quality, and customer service.
- Created weekly performance reports for management teams.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Created a welcoming environment for patients by always providing exceptional customer service.
- Managed front desk operations, including scheduling appointments and collecting payments from patients, in accordance with established policies and procedures.
- Generated weekly performance reports for management teams.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
Dental Assistant
2 Years 6 Months- Acquired x-rays using digital sensors such as FMX, BW's, PA's, PANO, CBCT.
- Handled basic office duties, including answering phones and scheduling appointments.
- Organized and cleaned treatment rooms, managed inventory of supplies.
- Assisted oral surgeon with bone grafts, dental implants, biopsies, extraction of teeth, etc.
- Administered and monitored patients with oral sedation, pre-op, and post-op instructions to patients.
- Prepared patient, sterilized and disinfected instruments, set up instrument trays, and prepared materials.
- Prepared medications for general anesthesia procedures.
- Answer and place phone calls regarding patient appointments.
- Check-in patients, gathering all personal and insurance information needed.
- Take preliminary impressions for crown or veneers preparation.
- Fabricate a temporary crown.
- Taken intraoral and extraoral photographs.
- Invisalign (impressions, photo, assisting doctor with adding attachments, delivery of trays to patients).
- Study models pour and trim.
- Bleaching and whitening technique.
- Assisted orthodontist with bonding brackets.
- Assisted with delivering orthodontic appliances.
- Scanned digital patient records using iTero.
- Assisted dentists with conscious sedations and IV sedations.
- Took the patient's blood pressure, pulse, and temperature, and accurately recorded results in patient charts.
- Assisted dentist with laser procedure for tongue tie and frenectomies.
- Stocked and prepared exam and treatment rooms by setting up required instruments, supplies, and equipment.
- Assisted oral surgeon with bone grafts, dental implants, biopsies, extraction of teeth, etc.
- Sterilized instruments and maintained clean dental equipment.
- Assisted orthodontist with bonding brackets.
- Assisted with delivering orthodontic appliances.
- Scanned digital patient records using iTero.
Nurse Assistant
2 Years 8 Months- Educate patients and families on diagnosis and long-term outlook with empathy and compassion and provide emotional support.
- Provide verbal encouragement and support to residents.
- Communicate to the resident service director when a resident's need has changed.
- Provide care for residents suffering from dementia.
- Coordinated residents' events such as movie nights, game nights, and other social activities.
- Responded to emergency situations within the residents' hall.
- Provided nursing assistance to seniors in a long-term care facility and assisted residents with daily living activities, such as bathing and grooming.
- Maintain compliance with infection control and disease prevention regulations.
- Carefully monitor bedbound patients and leverage pressure relief equipment to reduce incidents of bed sores in at-risk individuals.
- Observe and record patients' vital signs, and report changes to RNs using clinical knowledge to notice and report concerning results.
- Transported immobile patients to different areas of the nursing home.
Senior Page
3 Years 9 Months- Assisting in phone calls for supervisor.
- Assisted students by answering reference questions, locating books, publications, and processing checkout and return requests.
- Processed new materials, including books, audiovisual materials, and computer software.
- Performed clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying.
- Trained new library pages in customer service, shelving techniques, and other duties.
- Organized book displays to showcase new acquisitions or themed collections.
- Conducted regular shelf checks to ensure books were properly organized by Dewey Decimal System categories.
- Supervised student volunteers assigned to various tasks such as shelving books or assisting with special projects.
- Verified accuracy of cataloging entries for new acquisitions in the online system.
- Participated in outreach efforts at local schools or community events promoting library services.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
Education
No Degree - Some College
Phlebotomy
Trade School - Nurse Aide
High School Diploma
Skills
Administrative Support
Billing
Clinical
Electronic Health Records
Explanation of Benefits (EOB)
Filing systems
Health information management
Healthcare administration
Microsoft Office Suite
Problem-solving
Teamwork
Telephone Etiquette
Time Management
Verbal and written communication
Excellent multitasking capability
Payment processing
Customer service
Cash handling
Languages
English
Timeline
Dental Receptionist
Elliot, Ostro DMD
12.2018 - 06.2024Read More
Dental Assistant
James Y Su DDS
04.2016 - 10.2018Read More
Nurse Assistant
Atria Riverdale
03.2013 - 11.2015Read More
Senior Page
New York Public Library
05.2008 - 02.2012Read More
University of Phoenix
No Degree from Some College
Read More
Lehman College Continuing Education
Phlebotomy
Read More
New York Medical Career Training Center
Trade School from Nurse Aide
Read More
Manhattan Comprehensive Night And Day High School
High School Diploma
Read More