Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Volunteer
CHRISTINE SHIPLEY

CHRISTINE SHIPLEY

RETAIL MANAGEMENT / CUSTOMER SERVICE
Rockwall,TX

Summary

Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.

Overview

38
38
years of professional experience
2
2
years of post-secondary education
3
3
Certifications

Work History

Store Leader

Kroger
Mesquite, TX
07.2021 - Current
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Elevated team performance with motivational approach and excellent training abilities.
  • Involved associates in decision-making processes to empower team and drive continued successes.

Store Leader

Ralphs Grocery
Santa Clarita, CA
06.2018 - 07.2021
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Elevated team performance with motivational approach and excellent training abilities.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Involved associates in decision-making processes to empower team and drive continued successes.

Food Clerk

Ralphs Grocery
Simi Valley, CA
09.1985 - 06.2018
  • Labeled and scanned customer food items to complete sales.
  • Demonstrated advanced product knowledge, item locations, pricing and stock levels.
  • Arranged items in display cases to promote sales.
  • Assisted customers in finding proper products and offering suggestions.
  • Assisted in managing product counts and audits.
  • Communicated with customers and staff politely and professionally to uphold store standards.

Education

Associate of Applied Science - Diagnostic Medical Sonography

West Coast Ultrasound Institute
Beverly Hills, CA
10.2016 - 09.2018

Skills

Excellent Communication

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Certification

ADVANCED FOOD SAFETY

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Store Leader

Kroger
07.2021 - Current

EDGE - ENGAGE, DEVELOP, GROW, EMPOWER

02-2019

Store Leader

Ralphs Grocery
06.2018 - 07.2021

ADVANCED FOOD SAFETY

06-2018

LEADERSHIP ESSENTIALS

06-2018

Associate of Applied Science - Diagnostic Medical Sonography

West Coast Ultrasound Institute
10.2016 - 09.2018

Food Clerk

Ralphs Grocery
09.1985 - 06.2018

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CHRISTINE SHIPLEYRETAIL MANAGEMENT / CUSTOMER SERVICE