CHRISTINE SMITH
Las Vegas,NV
Summary
Driven and enthusiastic Manager with 18-year track record of successful retail, merchandising and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.
Overview
1
1
Certification
Work History
GENERAL MANAGER
Godiva Chocolatier Inc.
San Diego, CA
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Planned out of store events to create brand interest and seek corporate sales
- Coached 15+ sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 96%.
- Developed new store location from ground up by hiring and training efficient team.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Spearheaded Outlet initiative, creating weekly conference calls and improving Outlets group overall company success
- Promoted three times to higher volume stores, including new outlet location
- Delivered 22% sales increase to win 2015 CEO Award
REGIONAL COORDINATOR
KIDS ART FAIRS
Philadelphia, PA
- Managed Southern New Jersey/Philadelphia territroy for new company
- Developed relationships with elementary school principals, art teachers and PTA
- Scheduled art fair fundraising events and guded schools through planning process
- Hired and trained new representatives to conduct art fair events
REGIONAL SUPERVISOR
CHENEY RETAIL SERVICES
Estell Manor, NJ
- Mangaged southern New Jersey territory comprised of 20+ merchandisers
- Recruited and trained new employees to provide exceptional weekly merchandising service in supermarkets and drug stores
- Coordinated and managed team of merchandisers in store resets
- Developed strong relationships with store and department managers to insure customer satisfaction and create additional business opportunities
Education
Bachelor of Science - Business Administration And Management
Glassboro State College
Glassboro, NJ05.1991
Skills
- Performance improvement
- Recruitment
- Client Account Management
- Team Leadership
- Training and Development
- Food Preparation and Safety
- Efficient multi-tasker
- Staff training/development
- Sales expertise
- Consistently meet goals
Certification
ServSafe Certification
ServSafe Instructor and Exam Proctor
Timeline
GENERAL MANAGER
Godiva Chocolatier Inc.
REGIONAL COORDINATOR
KIDS ART FAIRS
REGIONAL SUPERVISOR
CHENEY RETAIL SERVICES
Bachelor of Science - Business Administration And Management
Glassboro State College
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