Christine Stevenson
Houston,TX
Summary
Experienced commercial property management professional with strong focus on team collaboration and achieving results. Skilled in tenant relations, lease administration, and property maintenance coordination. Reliable, adaptable, and able to meet changing needs while ensuring operational efficiency. Known for excellent communication and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Commercial Property Manager
Boxer Property Management
02.2019 - 06.2024
- Fosters positive, sustainable relationships with and among customers in order create a genuine sense of building community by means of clear and constant communication along with customer (appreciation) networking events.
- Collaborates with the company's various internal departments (e.g. Security, engineering, construction, accounting, and space planning) to ensure necessary tasks and projects are executed
- Supervises activities of all property staff including maintenance technicians and cleaning staff to ensure daily, weekly, and monthly tasks have been executed according to standards.
- Routinely inspects physical property and operations to ensure conformance to building code and company standards.
- Assists/supports leasing representative with their responsibilities to maintain customer retention and insure occupancy goals are being met.
- Effectively and consistently communicates with customers throughout the customer lease cycle to ensure issues that may arise are being addressed in timely manner.
- Examines monthly delinquency and variance reports.
- Coordinates rent collection monthly, including including enforcing lockout procedures when necessary.
- Manages and controls operating expenses based upon the budget allocated for each property.
- Analyzes monthly and annual budgets to explain any variances.
- Initiates and manages capital projects based on on the needs of the property.
- Interviews and hires property staff.
- Supervises and trains all property onsite staff.
- Completes employee performance evaluations, including annual performance reviews.
- Coaches and counsels underperforming employees and provides critical feedback to improve performance.
- Manages/oversees safety programs, including employee training in fire safety, general emergency procedures, and use of emergency equipment.
- Maintains building security measures, ensuring proper incident documentation and notification to upper management, and owners for 3rd party buildings. Seeks legal guidance when necessary.
Property/General Manager (Dual Position)
Sagstex Investments LP
01.2013 - 10.2018
- Maintaining good client relations with all potential tenants/tenants
- Addressing any and all complaints/issues that may arise within the landlords scope of duties per the terms of their lease agreements
- In charge of documenting (record keeping) all dealings with potential tenants/tenants
- This position is carried out along with my Sales position with their secondary company
Director of Sales/General Manager
Houston Catering Concepts
01.2013 - 10.2018
- Company Overview: Houston Catering Concepts/ Meridian Banquet Center
- Responsible for soliciting new business (following up with all emails, calls, and written within a 24 hour period.)
- Maintaining customer satisfaction to ensure repeat business and high volume of referrals
- Driving revenue for the banquet hall as well as the outside caterings segment of the business
- I have helped Input payroll weekly for hourly employees and prints out checks from QuickBooks
- Familiar with submitting weekly federal tax payments in a timely manner to the IRS
- Responsible for ordering for upcoming events (in house events and outside caterings)
- Conducted meetings with all clients in regards to the specifics of their events
- Houston Catering Concepts/ Meridian Banquet Center
Sales Manager
Holiday Inn JFK
01.2010 - 02.2012
- Responsible for soliciting new business for the social segment of the sales office
- Maintained good relations with all existing clients
- Maintained a high volume of daily/weekly sales calls
- Accurately input all sales calls and client information into Sales Pro
- Maintained all client files in the system as well as a physical copy of all documentation
- Proactively monitored the P&L reports for my segment to ensure we were meeting all our quarterly goals
- Always met or exceeded these standards for the duration of employment
Director of Human Resources
Pacifica Host Hotels at Hilton Southwest
07.2007 - 12.2009
- Responsible for orientation and training of all new hires
- Maintained all employee files to ensure the proper documentation was up to date at all times
- Assisted each department in coaching and counseling of employees to ensure a positive work environment
- Acted as a witness to all meetings conducted by management with their staff followed up with documentation
- Finalized payroll prior to accounting processing to ensure accuracy, also monitored labor
- Sat on the executive committee for the duration of employment
- Conducted all exit interviews and used the information gained from these interviews to implement improvements in employment
- Made sure that all documentation was compliant on both on a state and federal level
- Participated in Policy writing
Front Office Manager
Marriott International
01.2000 - 06.2007
- Company Overview: Marriott Medical Center (Corporate)
- Managed Front Office for Marriott Medical Center Hired and trained new staff members and maintained a very low turnover rate
- Ensured standard operating procedures were practiced consistently Responsible for scheduling a staff of 30 weekly
- Responsible for monitoring payroll to prevent a waste in labor
- Ensured customer satisfaction expectations were met consistently according to
- Helped to construct and implement the first virtual concierge system that is now used by almost all full-service hotels
- Task forced at JW Marriott and West Chase voluntarily as needed
- Marriott Medical Center (Corporate)
- Skills Proficient in: Word, Excel spreadsheets, Delphi, People soft (Payroll/HRMS), Sales Pro, Quickbooks experience, Outlook, JD Edwards experience with accounts payable and Stemmons software
Education
University Short Course For Business Management - Certificate Program
University of Houston Conrad N. Hilton College of Hotel Management
Houston, TXGeneral Education
Houston Community College
Houston, TXSkills
- Word
- Excel
- Delphi
- PeopleSoft
- Sales Pro
- Quickbooks
- Outlook
- JD Edwards
- Stemmons
- Rent collection(s)
- Microsoft Office
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem solving
- Staff Management
- Project planning and development
Timeline
Commercial Property Manager
Boxer Property Management
02.2019 - 06.2024
Property/General Manager (Dual Position)
Sagstex Investments LP
01.2013 - 10.2018
Director of Sales/General Manager
Houston Catering Concepts
01.2013 - 10.2018
Sales Manager
Holiday Inn JFK
01.2010 - 02.2012
Director of Human Resources
Pacifica Host Hotels at Hilton Southwest
07.2007 - 12.2009
Front Office Manager
Marriott International
01.2000 - 06.2007
University Short Course For Business Management - Certificate Program
University of Houston Conrad N. Hilton College of Hotel Management
General Education
Houston Community College
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