Christine Tejada
Reading,PA
Summary
Dynamic professional with a proven track record in client relations and problem resolution, honed across roles at Rentokil/Terminix and other leading companies. Expert in coordinating complex events and managing fast-paced environments with a friendly and professional demeanor. Skilled in multitasking and communication, consistently achieving outstanding customer satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
Rentokil/Terminix
Wyomissing, PA
07.2023 - Current
- Handle customer correspondence for service, scheduling, and billing inquiries.
- Offer creative home inspection leads to qualifying customers.
- Cultivate and maintain ongoing customer relationships.
- Use the computerized system for identifying customer needs, tracking contacts, information gathering, and troubleshooting.
- Communicate with branch personnel to resolve service and scheduling issues.
- Initiate outbound customer service calls for various campaigns.
- Handle incoming calls from technicians to provide support.
Event Stylist/Coordinator/Creative Director
EventVizions by Cris
Reading
11.2019 - Current
- Develop a unified visual plan and design for events.
- Set the visual tone of the event based on what the client envisions.
- Cultivate and maintain ongoing client relationships.
- The design of the decor, the settings, the mood lighting, the floor plans, and how the visual palette works with the venue, down to the smallest intricate embellishments.
- Create custom pieces based on the client's vision for the décor and aesthetic of the event.
- Develop a budget, create a timeline, negotiate and manage vendor contracts, and organize travel requirements.
- Utilizing the creative process of design and arranging the aesthetic elements for an event.
- Organizing and coordinating the logistics and operational aspects of the event.
- Handle the tasks of budgeting, scheduling, hiring vendors, managing contracts, and overseeing the overall execution of the event.
Unit Coordinator
Reading Hospital Tower Health
West Reading, PA
10.2018 - 07.2023
- Met and greeted patients, staff, families, and visitors with a pleasant attitude, courteous manner, and a smile.
- Oriented patients, as well as family members, to the unit.
- Answered the call bell system and appropriately directed staff to assist the patient.
- Assisted with non-clinical patient requests.
- Submitted work orders for facilities, medical equipment, and information technology.
- Created daily staffing assignment sheets, adjusting as needed for vacancies, and communicated the schedule with staff and the Nurse Manager.
- Assisted the facilitator with bed management and nursing assignments.
- Assisted with updating the unit assignment whiteboard.
- Arrived patients to the unit, and submitted bed requests.
- Labeled, assembled, and organized charts correctly, along with the filing of patient paperwork.
- Ordered office supplies and patient education materials, maintaining them, and keeping them in neat order.
- Requested necessary supplies from the storeroom and durable medical equipment.
Unit Secretary/Staffing Coordinator
Phoebe Ministries
Wernersville, PA
02.2015 - 10.2018
- Provided clerical support to personnel in the personal care facility and adult day center.
- Processed a variety of information for new admissions and re-admissions, assembled charts, audited admission paperwork, and scanned documents.
- Typed and/or copied various records, requisitions, schedules, and reports, delivered to appropriate departments.
- Performed a variety of miscellaneous duties, including the following audits, obtained and maintained a full selection of blank request and chart forms, utilized a fax machine, made deliveries, and scanned labs.
- Created monthly staff schedules, adjusting as needed for vacancies, and communicated the schedule with staff.
- Worked with agency staffing companies and communicated with administrator vacancies and opportunities.
Unit Secretary
Country Meadows
Wyomissing, PA
12.2010 - 03.2015
- Represented the facility by screening incoming telephone calls, recording, and transmitting messages.
- Arranged referrals to other healthcare providers.
- Scheduling of appointments for consultations, x-rays, lab tests, physical therapy, MRIs, and CT scans.
- Compiled and recorded medical charts, reports, and correspondence using a personal computer.
- Ensured physician productivity by maintaining calendars, scheduling patient appointments, physician consultations, professional meetings, and conferences.
- Provided historical reference by developing and utilizing filing and retrieval systems, and maintaining patient records.
- Produced information by transcribing dictation, preparing medical reports and summaries, and patient histories.
- Maintained quality results by following and enforcing standards.
Education
Certificate - Computer Applications
PACE Institute
Reading, PA01.2013
Associate in Fashion Design and Merchandising -
Katharine Gibbs
Norristown, PA01.2007
High School Diploma -
Tulpehocken JSHS
Bernville, PA01.1998
Skills
- Client Relations
- Problem resolution
- Outstanding communication skills
- Ability to work in fast-paced environments
- Friendly and professional attitude
- Strong multitasking
- Coordination
Skillsandqualificationssummary
- Strong attention to detail
- Ability to manage multiple tasks
- Possess excellent communication and customer care skills
- Work well under pressure individually as well as part of a team
- Responsible, efficient, and flexible
- Polite, respectful, and courteous manners
- Self-motivated; able to learn on own initiative
Timeline
Customer Service Agent
Rentokil/Terminix
07.2023 - Current
Event Stylist/Coordinator/Creative Director
EventVizions by Cris
11.2019 - Current
Unit Coordinator
Reading Hospital Tower Health
10.2018 - 07.2023
Unit Secretary/Staffing Coordinator
Phoebe Ministries
02.2015 - 10.2018
Unit Secretary
Country Meadows
12.2010 - 03.2015
Certificate - Computer Applications
PACE Institute
Associate in Fashion Design and Merchandising -
Katharine Gibbs
High School Diploma -
Tulpehocken JSHS
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