Christine Thibodeaux
San Francisco,CA
Summary
Dynamic Health Worker with extensive experience at the Department of Public Health, excelling in patient advocacy and crisis intervention. Proven ability to streamline processes and enhance service delivery, while fostering teamwork. Skilled in health education and resource management, contributing to improved patient outcomes and satisfaction.
Overview
7
7
years of professional experience
Work History
Health Worker II Behavioral Assistant
Department of Public Health
09.2023 - Current
- Under Direct Supervision as a Behavioral Assistant , I supported Providers with Durable Medical Equipment, such as walkers, manual wheel chairs, power wheel chairs, and hospital beds
- Tracked forms that entered into clinic by documentation in to the Epic system so that the staff is aware of the status.
- Supported Patient with resources for housing, specifically Rental Assistance, Supportive Permanent Housing
- Supported Food Resources through Tailored Meal from the San Francisco Health Plan
- Established strategic systems to ensure staff provide consistently accurate data in a timely fashion, including communicating expectations.
Health Worker II City Clinic
Department of Public Health
06.2022 - 09.2023
- Registered Patients and made appointments for Sexual Health Screening
- Collaborated with team members to streamline service procedures and enhance efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed escalated issues with professionalism, maintaining high customer satisfaction levels.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Prepared Prep Sexual Screening Packages for Patients
Health Worker II Covid- 19 Task Force
Department of Public Health
02.2021 - 06.2022
- Served as a disaster worker for the Covid -19 Task Force
- Outreach Team collaborated with service providers to engage with unhoused population , Facilitating education on vaccine availability and offering essential resources
- Collaborated with healthcare teams to coordinate treatment plans for diverse populations.
- Streamlined patient documentation processes, contributing to a more efficient work environment for medical staff.
- Provided support to various clinics, assisting with vaccine administrations and documentation, utilizing the mobile tablets, equipped with Epic System
- Accompanied a team to patients residences , where I contributed to the educational efforts regarding the vaccine and assisted during vaccination process.
Executive Administrative Assistant
Boys & Girls Club Of San Francisco
09.2019 - 02.2020
- Responsible for managing the front desk area and the Club’s main office.
- Answered phone calls, retrieving voicemails, responding to emails and working directly with parents and staff members .
- Greeted arriving members, volunteers, and visitors, making them all feel welcome.
- Ensured members have their cards, volunteers and guests are registered, parents wait at the front area, etc.
- Managed membership fees and conduct some parent orientations.
- Responsible for keeping the front lobby clean and organized - with current BGCSF Marketing Materials’ displayed.
- Provided parent orientations and
- Managed flow of traffic in the lobby area of Club - ensuring club member safety at all times.
- Manageed data entry of members, ordering, paperwork of food programs, attendance, and volunteer and teen work experience hours in the database system.
- Maintained data accurately and according to prescribed standards and guidelines, including troubleshooting entry errors and reporting on information by deadlines.
- Established systems to ensure staff provide consistently accurate data in a timely fashion, including communicating expectations.
- Sustained open lines of communication with supervisor and staff regarding areas for improvement, updates to existing systems, and requests for support.
Supervisor
Community San Francisco Forward
12.2018 - 08.2019
- Monitored compliance with company policies, maintaining a safe and organized work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved clients complaints and issues and offered thoughtful solutions to maintain clients satisfaction.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Supervised ongoing daily production phases.
- Maintained a sanitary environment around the building and made sure that clients were in tact with their needs.
Education
Bachelor of Arts - Liberal Arts And Sciences
San Francisco State University
San Francisco, CA05-2015
Associate of Arts - General Studies
City College of San Francsico
05-2010
Skills
- Resourceful in Housing Resources
- Health education, Sexual Education
- First Aid/CPR
- Patient transportation
- Patient advocacy
- Crisis intervention
- Mobility assistance
- Teamwork
- Teamwork and collaboration
Timeline
Health Worker II Behavioral Assistant
Department of Public Health
09.2023 - Current
Health Worker II City Clinic
Department of Public Health
06.2022 - 09.2023
Health Worker II Covid- 19 Task Force
Department of Public Health
02.2021 - 06.2022
Executive Administrative Assistant
Boys & Girls Club Of San Francisco
09.2019 - 02.2020
Supervisor
Community San Francisco Forward
12.2018 - 08.2019
Bachelor of Arts - Liberal Arts And Sciences
San Francisco State University
Associate of Arts - General Studies
City College of San Francsico