Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Manager of Operations
Yankee Candle
Castle Rock, CO
02.2021 - 12.2023
Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
Developed and implemented operational policies and procedures to ensure efficient business operations.
Oversaw inventory management activities including ordering supplies as needed.
Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Collaborated with other managers across the organization to develop strategies that support overall company objectives.
Samsung Territory Sales Rep
Best Buy
Golden, Colorado
07.2019 - 09.2021
Identified potential customers, evaluated their needs and created customized solutions.
Conducted market research and competitive analysis to identify new opportunities for growth.
Provided training to existing customers on product usage, implementation and upgrades.
Collaborated with marketing team to create promotional materials targeting specific customer segments.
Analyzed customer feedback and identified areas of improvement in products or services offered.
Resolved customer complaints in a timely manner, ensuring customer satisfaction.
Maintained accurate records of all sales activities within the assigned territory.
Sales Manager
Best Buy
Golden , Colorado
07.2018 - 04.2020
Established relationships with key clients, while maintaining existing customer base.
Created and presented monthly reports to management on sales performance.
Managed daily operations of sales department, including supervision of staff members.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Tracked monthly sales to generate reports for business development planning.
Marketing Specialist
Yard Hopp
Lakewood , CO
01.2017 - 03.2018
Organized promotional events to increase brand awareness and customer engagement.
Developed marketing strategies for existing products, services and new product launches.
Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
Designed visuals such as infographics, logos and banners for company website and other digital outlets.
Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
Collaborated with sales teams to develop lead generation strategies across multiple channels.