Christine Walch
Frenchtown,MT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Lead Optician
Envision Eyecare
Missoula, MT
12.2016 - Current
- Implemented quality control procedures to ensure accuracy and efficiency of the optical laboratory.
- Resolved customer complaints regarding product quality or services rendered in a timely manner.
- Ensured compliance with state laws governing the sale of contact lenses and eyeglasses.
- Provided guidance to customers in selecting frames that best suit their style preferences, facial features, and prescription limitations.
- Performed advanced technical duties such as lens edging, mounting, repairs and adjustments.
- Trained new opticians on product knowledge, dispensing techniques, customer service skills and other job related tasks.
- Collaborated with vendors on pricing negotiations for bulk orders placed by the store.
- Educated clients about eyeglass lens options including single vision lenses, bifocals, trifocals or progressive lenses.
- Analyzed prescriptions written by optometrists or ophthalmologists to determine best lenses for patients' needs.
- Ordered supplies, maintained inventory levels and monitored stock turnover rate for all optical products.
- Attended industry conferences and seminars to stay abreast of latest trends in optics technology.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Submitted patient insurance forms and managed simple bookkeeping.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Evaluated prescriptions along with clients' work and personal visual requirements.
Tutor
Missoula County Public Schools
Missoula, MT
01.2013 - 05.2025
- Demonstrated various teaching techniques to engage students in the learning process.
- Assisted students in developing effective study habits and strategies for success in school.
- Created a positive learning environment that was conducive to student success.
- Integrated technology into lessons when appropriate.
- Adapted instruction methods based on individual learning styles.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Organized group activities to allow students to practice problem-solving skills.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Assisted students with the preparation of college entrance exams and applications.
- Implemented time management and organizational strategies to help students manage their study schedules.
- Offered support and strategies for students with learning disabilities to achieve academic success.
- Educated students in use of various study techniques.
- Assisted students of varying skill levels with understanding and excelling in studies.
Education
Bachelor of Arts - Human Biology
The University of Montana
Missoula, MT05-2016
Skills
- Customer service
- Professionalism and ethics
- Computer skills
- Supply management
- Customer relationship management
- Reliability
- Detail orientation
- Problem-solving aptitude
- Collaboration and teamwork
- Digital literacy
- Student advocacy
- Resource gathering
References
References available upon request.
Timeline
Lead Optician
Envision Eyecare
12.2016 - Current
Tutor
Missoula County Public Schools
01.2013 - 05.2025
Bachelor of Arts - Human Biology
The University of Montana