Gloria Gonzalez
Woodburn
Summary
Detail-oriented professional with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Known for strong collaboration skills and adaptability to evolving needs, with focus on precision in patient consultation. Possesses versatile skills in project management and problem-solving. Exceeds service expectations by cultivating meaningful individual relationships and addressing customer concerns.
Overview
19
19
years of professional experience
Work History
Lead Optician
Eyecare Physicians and Surgeons
09.2020 - Current
- Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
- Assessed customer''s needs through detailed consultations leading them towards suitable options based on their lifestyle and requirements.
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
- Maintained a clean and organized work environment while adhering to all safety protocols related to handling optical equipment.
- Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
- Troubleshot complex vision issues, collaborating with ophthalmologists to ensure appropriate treatment plans were implemented.
Lead Optician
Eye To Eye Clinic Wilsonville
08.2014 - 08.2020
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Regularly attended industry conferences and seminars to stay current on the latest trends and advancements in optical technology, ensuring patients received cutting-edge care.
- Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
- Acted as a liaison between optometrist and clients, facilitating clear communication regarding treatment plans and any necessary follow-up appointments.
Sales Associate
Barkley's
03.2006 - 07.2014
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Woodburn High School
Woodburn, OR06-2005
Skills
- Organizational skills
- Effective communication
- Follow-up care
- Attention to detail
- Insurance billing
- Customer service
- Teamwork and collaboration
- Adaptability and flexibility
- Insurance verification
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Lead Optician
Eyecare Physicians and Surgeons
09.2020 - Current
Lead Optician
Eye To Eye Clinic Wilsonville
08.2014 - 08.2020
Sales Associate
Barkley's
03.2006 - 07.2014
High School Diploma -
Woodburn High School
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