Gloria Gonzalez
Woodburn
Summary
Detail-oriented professional with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Known for strong collaboration skills and adaptability to evolving needs, with focus on precision in patient consultation. Possesses versatile skills in project management and problem-solving. Exceeds service expectations by cultivating meaningful individual relationships and addressing customer concerns.
Overview
19
19
years of professional experience
Work History
Lead Optician
Eyecare Physicians and Surgeons
1309 Liberty St SE Salem OR 97302
09.2020 - Current
- Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
- Assessed customer''s needs through detailed consultations leading them towards suitable options based on their lifestyle and requirements.
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
- Maintained a clean and organized work environment while adhering to all safety protocols related to handling optical equipment.
- Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
- Troubleshot complex vision issues, collaborating with ophthalmologists to ensure appropriate treatment plans were implemented.
Lead Optician
Eye To Eye Clinic Wilsonville
8269 SW Wilsonville Rd Wilsonville OR 97070
08.2014 - 08.2020
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Regularly attended industry conferences and seminars to stay current on the latest trends and advancements in optical technology, ensuring patients received cutting-edge care.
- Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
- Acted as a liaison between optometrist and clients, facilitating clear communication regarding treatment plans and any necessary follow-up appointments.
Sales Associate
Barkley's
894 N Pacific Hwy, Woodburn, OR 97071
03.2006 - 07.2014
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Woodburn High School
Woodburn, OR06-2005
Skills
- Organizational skills
- Effective communication
- Follow-up care
- Attention to detail
- Insurance billing
- Customer service
- Teamwork and collaboration
- Adaptability and flexibility
- Insurance verification
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Lead Optician
Eyecare Physicians and Surgeons
09.2020 - Current
Lead Optician
Eye To Eye Clinic Wilsonville
08.2014 - 08.2020
Sales Associate
Barkley's
03.2006 - 07.2014
High School Diploma -
Woodburn High School