Christine Yokum
Essex,United States
Summary
Dynamic sales and service professional with a proven track record at Value City Furniture. Expert in customer service and relationship building, consistently exceeding sales targets by 15%. Skilled in upselling and cross-selling, fostering client retention, and enhancing customer satisfaction through exceptional communication and problem-solving abilities.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Value City Furniture
Frederick, MD
08.2025 - Current
- Assisted customers in selecting furniture, enhancing overall shopping experience.
- Maintained product displays to ensure an attractive store environment.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to meet daily sales targets.
- Provided product knowledge and recommendations to customers for informed purchasing decisions.
- Handled customer inquiries and resolved issues efficiently to ensure satisfaction.
- Conducted inventory checks and replenished stock as needed for optimal availability.
- Participated in training sessions to enhance sales techniques and product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Server
Darden Restaurants, Olive Garden
White Marsh, MD
2015 - 2025
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Assisted in menu navigation, recommending dishes based on guest preferences and dietary restrictions.
- Collaborated with kitchen staff to ensure timely and accurate order delivery to customers.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed customer payments efficiently using point-of-sale systems, enhancing transaction speed.
- Trained new team members on service protocols and restaurant policies, fostering teamwork and consistency.
- Handled guest complaints promptly, demonstrating problem-solving skills and commitment to excellence.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Streamlined order-taking process to minimize wait times for diners.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Improved dining experience by providing prompt, attentive service to guests.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
Education
Master of Science - Conflict Resolution, Conflict Management
University of Baltimore
Baltimore, MDBachelor of Science - Jurisprudence
University of Baltimore
Baltimore, MD05.2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Multi-tasking strength
- Goal oriented
- Exceptional customer service
- Relationship building
- Conflict resolution
- Professional demeanor
- Guest relations
- Friendly and outgoing
- Client retention strategies
- Upselling and cross selling
- Excellent communication skills
- Positive and professional
Timeline
Sales Associate
Value City Furniture
08.2025 - Current
Server
Darden Restaurants, Olive Garden
2015 - 2025
Master of Science - Conflict Resolution, Conflict Management
University of Baltimore
Bachelor of Science - Jurisprudence
University of Baltimore