Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
CustomerServiceRepresentative

Christle GOBLE

Arlington,TX

Summary

Knowledgeable dedicated, adept at resolving customer concerns. Proficient in time management and managing calendars. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

25
25
years of professional experience

Work History

Service Representative

AT&T
Dallas , TX
1997.07 - Current
  • Resolved concerns with products or services to assist customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Surpassed performance goals by approaching interactions with resourcefulness.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Education

MBA - Project Management

Dallas Baptist University
Dallas, TX
08.2010

Bachelor of Arts - Business Administration

Dallas Baptist University
Dallas, TX
05.2008

Skills

  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Inter-Department Collaboration
  • Microsoft Office Suite
  • Strong Analytical and Problem Solving Skills
  • Computer Proficiency

Accomplishments

P.M.E.I (Participative Management Employee Interaction) including Lead officer. Worked with management to resolve roadblocks and develop new avenues of providing service enhancements. Actively assisted in ordering systems development that assisted both employees and customers.

Outside of employment, I work with several ministries, currently a director of a bible study group, and working to developed/promote a committee to address the needs of single people in worship services and church activities.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Service Representative

AT&T
1997.07 - Current

MBA - Project Management

Dallas Baptist University

Bachelor of Arts - Business Administration

Dallas Baptist University
Christle GOBLE