Customer Service Manager
J2 Global Communications
Hollywood, CA
2001 - 2009
- Handled customer complaints, ensuring prioritization of satisfaction and loyalty in service delivery.
- Collaborated with other departments to improve customer service processes.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Acted as the liaison between customers and internal teams to address escalated issues.
- Led a team of customer service representatives, promoting teamwork and a positive workplace culture.
- Effectively addressed complex customer issues by coordinating resources to identify optimal solutions.
- Worked alongside upper management to refine company-wide customer service processes.
- Enhanced response times for inquiries using effective ticketing system strategies.