Christon Nicole Wheatley
La Grange,KY
Summary
Detail-oriented and reliable professional with extensive experience in healthcare administration and patient coordination. Proficient in managing office tasks, ensuring HIPAA compliance, and enhancing patient satisfaction through effective communication and problem-solving. Adept at adapting to new challenges and environments, with a proven track record of improving office efficiency and supporting team objectives. Eager to contribute to a dynamic team by applying strong organizational skills and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
Bennett and Bloom Eye Centers
Crestwood, KY
05.2024 - Current
- Ensures all paperwork related to patient care was completed accurately and timely.
- Process referrals from primary care providers for specialist consultations or treatments.
- Provide support to patients regarding insurance coverage, payment plans, and other financial matters.
- Monitor compliance with HIPAA regulations regarding confidentiality of patient information.
- Answers incoming calls from patients, providers, and insurance companies in a courteous manner.
- Coordinates patient appointments and maintained appointment schedule.
- Conduct research on health plan benefits to determine eligibility criteria for services.
- Pull patient files and verify insurance before patient's appointment.
- Complete insurance verifications using Avility and Waystar.
Picker Packer
Creation Gardens
Louisville, KY
01.2023 - 04.2024
- Efficiently conveyed totes onto the designated conveyor belts, maintaining accuracy for proper shipment sorting.
- Weighed packages to ensure they met shipping weight requirements.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Verified accuracy of picked items by comparing them against pick list.
- Confirmed items picked for orders by keying codes into system.
- Selected products and items from shelves and pallets for customer orders.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Naturalist/Tour Guide
Allen Marine Tours
Sitka, AK
04.2023 - 08.2023
- Identified plants, animals, birds and other wildlife in the area.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Organized and conducted daily tours for groups of up to 30 people.
- Provided detailed information to tourists about local attractions and points of interest.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
Certified Nursing Assistant
Private Care
Lagrange, KY
02.2017 - 01.2023
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Provided emotional support to patients and families during difficult times.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Administered medications as directed by registered nurse or physician.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Observed patients for any changes in their physical or mental condition.
Education
Some College (No Degree) - Nursing
Bluegrass Community And Technical College
Lexington, KYTimeline
Patient Coordinator
Bennett and Bloom Eye Centers
05.2024 - Current
Naturalist/Tour Guide
Allen Marine Tours
04.2023 - 08.2023
Picker Packer
Creation Gardens
01.2023 - 04.2024
Certified Nursing Assistant
Private Care
02.2017 - 01.2023
Some College (No Degree) - Nursing
Bluegrass Community And Technical College
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