Christopher Adams
Sherman,Texas
Summary
Results-driven professional with 20+ years of experience in dental insurance coordination and retail management. Known for exceptional customer service, team training, and process improvement. Holds an MBA and is currently pursuing a Master’s in Marketing to further enhance strategic and communication skills.
Overview
20
20
years of professional experience
Work History
Dental Insurance Coordinator
Texas Pediatric Dentistry
McKinney, Texas
10.2015 - 08.2025
- Managed patient insurance verification and eligibility processes effectively.
- Educated families on dental insurance benefits and coverage options available.
- Resolved patient inquiries regarding billing discrepancies and insurance issues promptly.
- Verified patient insurance coverage and eligibility for dental services.
- Updated patient records when necessary due to changes in coverage or benefit levels.
- Handled correspondence with insurers related to claim denials or other issues that arose during processing.
- Input statement information, reconciled accounts and resolved discrepancies.
- Answered customer questions to maintain high satisfaction levels.
- Verified patients' insurance eligibility and benefits prior to appointments and procedures.
- Explained complex insurance terms and policies to patients, providing clarity and support.
Retail Store Manager
Leslie's Pool Supplies
Denton, Texas
04.2005 - 09.2015
- Supervised daily store operations and maintained inventory accuracy.
- Trained staff on customer service standards and product knowledge.
- Managed scheduling and ensured adequate staffing levels for peak times.
- Implemented promotional displays to enhance product visibility and sales.
Education
MBA - Business of Music
Southern New Hampshire University
Hooksett, NH07-2024
Master of Arts - Marketing
Southern New Hampshire University
Hooksett, NHBachelor of Arts - General Studies
University of North Texas
Denton, TXSkills
- Insurance verification
- Claims processing
- Patient education
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Task prioritization
- Attention to detail
- Data entry accuracy
- Team leadership
References
References available upon request.
Timeline
Dental Insurance Coordinator
Texas Pediatric Dentistry
10.2015 - 08.2025
Retail Store Manager
Leslie's Pool Supplies
04.2005 - 09.2015
MBA - Business of Music
Southern New Hampshire University
Master of Arts - Marketing
Southern New Hampshire University
Bachelor of Arts - General Studies
University of North Texas