Christopher Autry
Holly Springs,NC
Summary
Proactive property management professional with expertise in crisis management and customer relations. Developed innovative initiatives that enhance tenant satisfaction and strengthen community engagement. Experienced in crisis intervention and client advocacy, effectively managing property operations to ensure resident satisfaction.
Overview
1
1
Language
26
26
years of professional experience
Work History
Shelter Assistant
Family Promise Of Greater wake co
Raleigh, North Carolina
02.2021 - Current
- Coordinated daily activities to ensure stability and support for families experiencing homelessness.
- Assisted families in accessing shelter and essential resources.
- Provided guidance and support to residents during their stay at the shelter.
- Responded promptly to resident inquiries or complaints regarding services provided by the shelter staff.
- Provided crisis intervention counseling during critical situations.
- Supported case managers in documentation and client follow-ups.
- Advised residents on available community resources such as housing options, employment opportunities.
- Provided information on available services and programs to clients.
- Conducted regular facility inspections to ensure safety standards were met.
- Maintained cleanliness and organization of shelter facilities.
- Organized community events to educate the public and foster engagement around homelessness issues.
- Participated in training related to best practices for working with homeless populations.
Assistant Property Manager
Raleigh homes
Raleigh, North Carolina
06.2015 - 01.2021
- Managed tenant communications and resolved occupancy issues promptly.
- Coordinated property maintenance requests and scheduled vendor services to ensure timely resolution of issues.
- Coordinated property maintenance requests and scheduled vendor services efficiently.
- Addressed resident complaints and expedited maintenance requests to enhance tenant satisfaction.
- Conducted tours of vacancies with prospective tenants.
- Reviewed and updated lease documents for compliance with local laws and regulations.
- Collected monthly assessments, rental fees, deposits and payments.
- Collected first month's rent along with security deposit prior to move-in date.
- Prepared monthly financial reports for review by the property manager.
- Processed security deposit refunds for residents upon lease termination.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Interacted with potential renters during showings providing information about the property features.
- Escalated critical issues to property manager to promote immediate resolution.
- Participated in community events promoting the rental properties available at the location.
- Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
Regional Property Manager
Affordable Suites of America
Greenville, North Carolina
08.2006 - 05.2015
- Managed daily operations of multiple properties across regional locations.
- Coordinated maintenance schedules, ensuring timely service across all units and enhancing tenant satisfaction.
- Developed strategies to improve occupancy levels in assigned properties.
- Developed and implemented marketing strategies, attracting new tenants and increasing occupancy rates.
- Oversaw staff training programs to enhance team performance and customer service.
- Resolved tenant issues promptly to maintain positive resident relations and satisfaction.
- Resolved tenant issues promptly, fostering positive resident relations and enhancing community engagement.
- Conducted regular property inspections to maintain high standards of quality.
- Organized special events such as open houses or informational seminars for potential renters.
- Guided onsite personnel in best practices for leasing and marketing.
- Attended trade shows and industry events to promote properties within the region.
- Conducted market research to evaluate current rental rates and identify potential opportunities for increased revenue.
- Monitored tenant compliance with lease terms and regulations.
- Established relationships with vendors who could provide goods and services at competitive prices.
Property Manager
Clark Real Estate
Zebulon, North Carolina
06.2000 - 09.2006
- Coordinated timely property maintenance and repairs with vendors, resulting in improved tenant satisfaction and property condition.
- Managed tenant relations, addressing concerns promptly to enhance satisfaction.
- Resolved tenant complaints swiftly and effectively to maintain positive relationships.
- Oversaw lease agreements, ensuring compliance with all relevant regulations.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained detailed financial records for rent collections, security deposits, and other income sources to support accurate reporting.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Advised property owners on strategic improvements and investments to enhance property value and appeal.
Education
Garner Senior High School
Garner, NCBachelor of Science - Management Science
Boston College
Chestnut Hill, MA01-1990
Skills
- Crisis intervention
- Crisis management
- Property management
- Lease compliance
- Client advocacy
- Community engagement
- Customer relations
Languages
Japanese
Full Professional
Timeline
Shelter Assistant
Family Promise Of Greater wake co
02.2021 - Current
Assistant Property Manager
Raleigh homes
06.2015 - 01.2021
Regional Property Manager
Affordable Suites of America
08.2006 - 05.2015
Property Manager
Clark Real Estate
06.2000 - 09.2006
Garner Senior High School
Bachelor of Science - Management Science
Boston College