Christopher Baker
Henrico,VA
Summary
Dynamic and results-driven professional with extensive experience at Shoppers Food Warehouse, excelling in customer service and team leadership. Proven ability to resolve conflicts and enhance product quality while maintaining safety standards. Skilled in cash handling and problem-solving, consistently delivering exceptional service and fostering customer loyalty.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Shoppers Food Warehouse
08.2019 - 06.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Produce Clerk
Shoppers Food Warehouse
08.2019 - 06.2025
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
Bakery Clerk
Shoppers Food Warehouse
08.2019 - 06.2025
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Deli Clerk
Shoppers Food Warehouse
08.2019 - 06.2025
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Customer Service Representative
Shoppers Food Warehouse
08.2019 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Meat Department Clerk
Shoppers Food Warehouse
08.2019 - 06.2025
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Followed proper safety, handling, and cross-contamination procedures.
- Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
Education
HYLTON HIGH
Woodbridge, VASkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Money handling
- Product restocking
- Product knowledge
- Policy enforcement
- Safety rules
Timeline
Cashier Team Lead
Shoppers Food Warehouse
08.2019 - 06.2025
Produce Clerk
Shoppers Food Warehouse
08.2019 - 06.2025
Bakery Clerk
Shoppers Food Warehouse
08.2019 - 06.2025
Deli Clerk
Shoppers Food Warehouse
08.2019 - 06.2025
Customer Service Representative
Shoppers Food Warehouse
08.2019 - 06.2025
Meat Department Clerk
Shoppers Food Warehouse
08.2019 - 06.2025
HYLTON HIGH
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