Christopher Cantu
Houston,TX
Summary
Detail-oriented salesperson recognized for exceptional closing abilities and strategic lead follow-up. Experienced in providing personalized customer experiences that drive satisfaction and repeat business. Ready to leverage sales acumen to contribute to team success.
Overview
15
15
years of professional experience
Work History
Sales Representative
Richards Total Backyard Solutions
Houston, TX
03.2019 - Current
- Set new records for units sold monthly and total sales for the year, demonstrating exceptional sales performance.
- Negotiated pricing, closed sales, and completed purchase agreements and financing paperwork when applicable.
- Delivered tailored sales presentations, educating customers on product features and benefits to facilitate informed purchasing decisions.
- Managed daily lead follow-up, contacting new inquiries and existing prospects via phone and email to nurture relationships and drive conversions.
- Developed strong customer relationships, identified needs, and effectively recommended tailored products and solutions.
- Scheduled and conducted showroom appointments, providing professional product demonstrations tailored to each customer's needs.
- Resolved customer concerns and overcame objections using consultative selling techniques to facilitate successful sales.
- Worked toward individual and team sales goals while providing exceptional customer service throughout the buying process.
Sales Associate
ORIC
Houston, Texas
01.2014 - 12.2018
- Delivered excellent customer service by identifying customer needs and recommending the best products and solutions.
- Upsold vacuum accessories, cleaning products, and maintenance items, contributing to overall sales growth.
- Educated customers on repair options and recommended trade-ins to enhance satisfaction and perceived value.
- Organized and maintained clean, customer-ready showroom by inspecting, cleaning, and arranging vacuum displays to improve shopping experience.
- Restocked merchandise, cleaning supplies, and accessories to keep inventory available for customers.
- Inspected customer vacuums to diagnose issues and provided repair estimates.
- Streamlined service intake area by organizing customer repair orders and ensuring efficient workflow.
- Counted and balanced cash drawer to ensure accuracy at shift start. the cash drawer at the beginning of each shift and handled cash transactions accurately.
- Opened the store daily and completed all opening procedures.
Team Leader
Party City
Pearland, Texas
09.2013 - 11.2014
- Supervised a team of 2–5 employees, providing guidance, support, and coaching throughout the shift.
- Organized team members at start of each shift, assigning work areas and responsibilities to enhance operational efficiency.
- Coordinated with other team leaders to facilitate communication and streamline store operations across multiple departments.
- Monitored assigned department to maintain productivity, cleanliness, and customer service standards, supporting a positive shopping experience.
- Provided excellent customer service by addressing questions, resolving concerns, and assisting customers with purchases to enhance customer satisfaction.
- Handled customer issues and resolved complaints professionally, escalating situations to upper management.
- Supported the team by filling in roles during peak times and staff shortages.
- Opened and closed the store, ensuring all opening and closing procedures were completed accurately.
Loss Mitigation Specialist
JCPenney
Pearland, Texas
08.2011 - 10.2013
- Monitored CCTV and covert surveillance systems to identify suspicious activity, potential theft, and internal policy violations.
- Reviewed surveillance footage and documented findings in detailed incident reports.
- Documented theft investigations and security concerns for District Manager and leadership to inform decision-making.
- Deterred shoplifting and identified suspicious behavior through plain-clothes floor surveillance.
- Followed company loss prevention policies and legal procedures when apprehending suspected shoplifters.
- Collaborated with local law enforcement, prepared detailed incident reports, and submitted evidence to support investigations.
- Reduced inventory shrinkage by maintaining visible security presence and enforcing company policies.
- Logged investigations, incidents, and daily security activities to ensure thorough records for accountability.
Education
Associates - Criminal Justice
Texas School Of Business
Houston, TX04-2011
Skills
- Closing Techniques
- Sales Presentations
- Product Demonstrations
- Consultative Sales
- Lead generation
- Objection Handling
- Negotiation
- CRM management
- Appointment Setting
- Showroom Management
- Sales Process Optimization
- Customer Service
- Relationship Building
Timeline
Sales Representative
Richards Total Backyard Solutions
03.2019 - Current
Sales Associate
ORIC
01.2014 - 12.2018
Team Leader
Party City
09.2013 - 11.2014
Loss Mitigation Specialist
JCPenney
08.2011 - 10.2013
Associates - Criminal Justice
Texas School Of Business