Christopher Coe
Macomb,IL
Summary
Customer Service Representative with expertise in trucking and service operations. Proven ability to enhance customer satisfaction and loyalty through effective communication and problem-solving skills. Experienced in optimizing team performance and implementing best practices. Committed to customer education and delivering efficient service.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Allstate Corp
Macomb, IL
02.2025 - Current
- Maintained comprehensive records of customer interactions for future reference.
- Resolved customer complaints promptly through exceptional service.
- Utilized probing questions to assess service needs and input data into electronic systems.
- Cultivated strong customer relationships, fostering repeat business opportunities.
- Educated customers about billing procedures while processing payments efficiently.
- Communicated product information and took orders via telephone or in person.
- Updated databases with new and modified customer data regularly.
- Exhibited professionalism when managing challenging customer interactions.
Truck Driver
Premier Transportation and Warehousing
Compton, CA
06.2024 - 08.2025
- Resolved customer complaints promptly through exceptional service, improving satisfaction.
- Utilized probing questions to assess service needs, ensuring accurate data input.
- Educated customers on billing procedures, enhancing clarity and efficiency.
- Coordinated with dispatch for optimal route planning, ensuring timely deliveries.
- Streamlined systems to enhance productivity and quality, meeting service goals.
- Maintained accurate records, including vehicle logs and cargo documentation, per regulations.
- Complied with DOT background check requirements for CMV operation.
- Provided exemplary customer service by addressing inquiries about services and directions.
- Verified load accuracy against shipping documents to ensure shipment integrity.
- Inspected trucks pre- and post-trip, adhering to all safety regulations.
Owner/Operator Truck Driver
Ravenswood Trucking LLC
Bailey, CO
05.2022 - 05.2025
- Improved customer satisfaction by quickly resolving complaints with outstanding service.
Employed probing questions to accurately assess service needs and ensure precise data entry.
Provided education on billing procedures to enhance understanding and operational efficiency.
Streamlined operational systems to elevate productivity and quality in service outcomes. - Communicated with customers regarding delivery times and location details.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained a log book of working hours, distance traveled, fuel consumption, and any problems encountered during the trip.
Instructor
United States Truck Driving School
Wheatridge, CO
- Monitored student behavior to enforce school policies and ensure effective teaching environment.
- Maintained accurate records to comply with federal, state, and local standards.
- Managed classroom behavior using positive reinforcement strategies for enhanced student engagement.
- Operated machinery and equipment safely, adhering to established safety guidelines.
- Completed daily responsibilities with precision and efficiency.
- Oversaw student conduct in alignment with school procedures to foster a conducive learning atmosphere.
- Utilized various tools and machinery efficiently while prioritizing safety protocols.
Instructor
American Institute of Trucking
Henderson, CO
- Ensured accurate completion of daily duties to maintain efficient operation of machinery.
- Operated tools and equipment while adhering to strict safety protocols.
- Maintained precise records of student attendance, assessments, and progress reports.
- Managed classroom behavior using positive reinforcement techniques to promote a conducive learning environment.
- Fostered inclusivity by engaging students through lectures and discussions.
- Monitored student conduct to ensure compliance with school policies and regulations.
- Utilized multimedia resources to enhance engagement during class activities.
Insurance Sales Agent
State Farm
Arvada, CO
- Established strong client relationships through consistent follow-ups and exceptional service.
- Resolved issues efficiently by demonstrating strong problem-solving skills.
- Streamlined processes and optimized performance using various software tools.
- Addressed client inquiries promptly to maintain high satisfaction levels.
- Upsold products to existing policyholders and attracted potential clients.
- Maintained accurate customer account records through diligent data entry tasks.
- Rewrote and reinstated insurance policies in compliance with underwriting rules.
- Processed policy renewals and cancellations as per customer or insurer requests.
Sales Associate
HomeAdvisor
Golden, CO
- Resolved customer issues through knowledgeable and friendly service, promoting high satisfaction.
- Delivered exceptional service during face-to-face and phone interactions with customers.
- Processed high volume of calls daily using call management system and web-based communications.
- Documented sales call data accurately in company software to maintain records.
- Participated in training sessions on new products conducted by management team.
- Cultivated customer relationships by consistently providing excellent service.
- Clarified customer needs, identified options, and recommended suitable products and services.
- Identified new leads through cold calling, networking events, and online research.
Insurance Sales Agent
Farmers Insurance Agency
Westminster, CO
- Developed and executed sales strategies to expand customer base.
- Streamlined processes using various software tools to enhance performance.
- Managed client portfolio, offering tailored insurance solutions based on needs.
- Conducted needs analysis to recommend suitable life, health, and property insurance products.
- Prepared and presented comprehensive policy proposals and quotes to potential clients.
- Maintained accurate client records in CRM system for efficient tracking of interactions.
- Identified cross-selling opportunities within existing customer base to boost revenue.
- Attended industry conferences to remain informed about regulatory changes and market trends.
Education
Certificate - Personal Training
National Personal Training Institute
Golden, CO02-2009
High School Diploma -
Arvada West High School
Arvada, CO05-1992
Skills
- Data entry and document verification
- Customer relationship management
- Regulatory compliance
- Problem solving
- Effective communication
- Customer education
- Record keeping
- Load verification and security
- Time management
- Efficient trip planning
- Troubleshooting and compliance
- Attention to detail
- Customer engagement
- Product knowledge
- Data confidentiality
- Call documentation
- Professional demeanor under pressure
- Service excellence
- Understanding customer needs
- Information gathering
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPersonal development programsWork from home optionLanguages
English
Native language
Timeline
Customer Service Representative
Allstate Corp
02.2025 - Current
Truck Driver
Premier Transportation and Warehousing
06.2024 - 08.2025
Owner/Operator Truck Driver
Ravenswood Trucking LLC
05.2022 - 05.2025
Instructor
United States Truck Driving School
Instructor
American Institute of Trucking
Insurance Sales Agent
State Farm
Sales Associate
HomeAdvisor
Insurance Sales Agent
Farmers Insurance Agency
Certificate - Personal Training
National Personal Training Institute
High School Diploma -
Arvada West High School
Similar Profiles
Megon FrancoisMegon Francois
Licensed Insurance Producer at Allstate CorpLicensed Insurance Producer at Allstate Corp
Ashley ParadisAshley Paradis
Insurance Claims Specialist/Remote at Allstate CorpInsurance Claims Specialist/Remote at Allstate Corp
Kendra DottinKendra Dottin
Claim Service Leader at Allstate CorpClaim Service Leader at Allstate Corp
Denna CastleburyDenna Castlebury
Waitress at KD's CoopWaitress at KD's Coop
Lauren SwitzerLauren Switzer
Teaching Assistant at St Paul Catholic SchoolTeaching Assistant at St Paul Catholic School